World Vision Connects!

IMG_1389
















One of the relief organizations my wife and I support is World Vision. These people are AMAZING and they do remarkable work that Nicholas Kristoff of The New York Times raved about in a
recent column he wrote.

What I love about World Vision is that they are a force for connection.  They connect their employees, volunteers and donors with people in desperate need around the world. The result is a fired up organization that is making a difference.

The last two evenings I served as a volunteer to help out with the World Vision AIDS Experience that is presently in Greenwich, Connecticut through next Sunday. The experience takes you on a journey to see the lives of four African children affected by aids. The stories are both heartbreaking and heartwarming.  Everyone attending said they were moved and inspired.  Many become child sponsors or purchase a kit or bycycle to help one of the 77,000 World Vision Caregivers in 20 countries. (You can learn more about attending at no cost, which I very highly recommend, by clicking here.)

IMG_1387While volunteering, I met Kristin, an enthusiastic, motivated, bright young World Vision employee.   Speaking with Kristen made me see how well World Vision connects its workers and donors with those who are in need, not only financially to meet their needs for clean water, health care and education, but also relationally. Here’s an example.  At the end of the World Vision AIDS Experience, donors can sit down in an area where materials are available to write a letter (or, for very young donors, to color a picture) that is sent to the donor’s newly sponsored child.  Notice in the picture at top, above the young girl writing a letter to her sponsored child is a sign that says “Connect with Your Child.” How great is that!  Our family has connected with our child in Rwanda by periodically writing and sending gifts to her, and we’ve received letters in return.

As you may know, my blog is primarily about the power of connection in organizations and in life as part of what I refer to as a “Connection Culture” that I wrote about in Fired Up or Burned Out. World Vision’s ways are relevant to all organizations, including for-profit corporations. World Vision is more effective because they are intentional about connecting people to a cause greater than self and in doing so the people who are part of World Vision want to give their best efforts and align their behavior with the organization’s goals. Just to mention it, another benefit from connection that accrues to philanthropic organizations was identified in recent research conducted by Indiana University.  The research identified the #1 reason people stop giving to a philanthropic organization is they no longer felt connected.

How is your organization doing connecting your employees and customers to a cause greater than self?  If you don’t know, get some of your most fired up employees together and ask them “when have you felt proud about your organization” and after they tell you ask them to explain “why they felt proud?”. You will hear stories that will help you identify ways you can fire up people by connecting them to a cause greater than self.

New Research: Relationships Make Hospitals Great

The New York Times recently had an article entitled “What Makes a Hospital Great” that described new research concluding a hospital’s culture and the quality of relationships were the most important factors determining patient outcomes. This finding is consistent with our research that concluded leaders must be intentional about developing both “task excellence” and “relationship excellence” in order to achieve sustainable superior performance.  If leaders focus on task alone the eventual failure of relationships will sabotage excellence.

Happiness at Work Podcast

alter logoJason Pankau and I were guests on a podcast for clients of The Alter Group, one of America’s leading real estate development firms.  The podcast host was Tom Silva, Vice President of the Alter Group. Our topic was happiness at work, leadership, employee engagement and employee motivation. You can check it out at this link or download it on iTunes.

Maximize Employee Engagement, Alignment and Productivity

Jason Pankau and I are speaking about maximizing employee engagement, alignment and productivity on several upcoming webinars. The webinars are based on ideas in our book Fired Up or Burned Out: How to Reignite Your Team’s Passion, Creativity and Productivity (Thomas Nelson).

Here are the names of the organizations hosting the webinars along with the respectives dates and links to sign up:

December 7, 1:00 PM EST for Linkage

December 7, 3:00 PM EST for the Human Capital Institute sponsored by the ITAGroup

December 15, 12:00 PM EST for the New Talent Management Network

To Impart Your Values

How do you impart values to the people you are responsible for leading, including your children? Recently I had the opportunity to watch a leader who does this well. I’d like to share three critical actions that I believe are necessary to impart your values and I think you will be inspired by and learn from his example.

1. Communicate Your Values, Upfront and Often

Leaders need to lead courageously by telling people what they believe. Ted (not his real name) has developed a small, pocket-sized, laminated card that describes his values and has given the card to all of the employees of his company.  The contents on the card define what behavior Ted expects of himself and of the people he is responsible for leading. Each morning a one-page sheet entitled “Connect” is circulated throughout Ted’s company that includes a story about employees living out one of the values.  Work groups meet briefly each morning to review the Connect sheet.

One morning I attended a session that Ted holds each week with his leadership team and a select number of potential leaders.  There were about 30 people in attendance. Ted stood upfront where he spoke and facilitated the session.  During the time the group discussed one chapter in a leadership book they were reading together. About one-third of the 60-90 minutes session is set aside for small group deliberations.  The material they covered the day of my visit was on the value that is most important to Ted: caring about people.  Studying great books is an ideal way to learn and grow, and to bring the team together.  This shared practice also helps maintain awareness of and reinforce the importance of Ted’s values.

2. Live Your Values Daily

It is said that values are caught not taught.  I don’t agree.  Values are taught and caught.  Both are critical.

Human Capital Institute’s Employee Engagement Conference

hci_logo



On October 6, I’ll be speaking about leadership, employee motivation, productivity and innovation at the Human Capital Institute’s Employee Engagement and Retention Conference in Boston.  The conference has scheduled a book signing for
Fired Up or Burned Out.  You can learn more about the employee engagement conference at this link.

We recently committed to other public speaking engagements.  In January I will be speaking at Texas Christian University as part of its Tandy Executive Leadership Series.  In May, Jason Pankau will be speaking at the HR Summit in Singapore.  The summit is Asia’s largest leadership and HR conference with more than three thousand attendees.

When Good Blooms from Gloom

iStock_000006832836XSmall

Two stories in The New York Times this weekend reminded me that good often blooms from gloom.  In “Detroit Goes from Gloom to Economic Bright Spot,” Bill Vlasic writes that the American automobile manufacturers are emerging from a near-death experience as leaner, more grounded, humbler, and more long-term oriented organizations.  In a different field altogether, that of men’s professional basketball, Scottie Pippen was inducted into the Basketball Hall of Fame yesterday.  Read about it in “Stepping Out of Jordan’s Shadow, Pippen to Enter Hall.”   I was inspired to learn about Pippen’s remarkable climb from humble origins and how he came back from an embarrassing episode that occurred years ago when he refused to play in a crucial game. Pippen learned from his mistake then moved on to become an even better player, leader and human being.

There is real wisdom in these stories.  As human beings, we are imperfect.  Good times often puff us up and develop hubris in our character (i.e., over-confidence, arrogance and the negative aspects of pride).  This applies to organizations as well as to individuals.  Tough times, on the other hand, as hard as they may be, are opportunities to develop the humility we need to thrive over the long-term.

How does humility help us thrive?  When we are humble, we are more likely to seek, listen to and consider the opinions and ideas of others.  Facing difficulties, we are more likely to reach out to God and to our family and friends for help rather than see ourselves as self-sufficient.  In a state of humility, we are more likely to develop a number of other character strengths such as kindness, graciousness, gratitude, patience and perseverance or fortitude.

Are you going through tough times?  If so, I suggest the following:

1. Devote time each day to prayer. When I pray, I like to focus on thanking God for the many blessings in my life and I pray for the needs of others as well as for wisdom in the important decisions I must make.

2. Make a list of things for which you are grateful. My wife’s list might include M&Ms, the color red, video chatting with our daughters, reading the newspaper in her pajamas, and having survived both breast and advanced ovarian cancer.  Counting our blessings gives us perspective.  The negativism of today can influence us so that, without our even being aware, we get caught up in it (a condition that sociologists describe as “emotional contagion”).

3. Spend time each day conversing and connecting with family members, friends and colleagues at work. Find out what’s going on in their lives.  If you face important decisions, talk them over with others to gain a balanced perspective.  This is a huge energizer for me (and I’m somewhat introverted).

4. Regularly reach out to help or encourage someone in need. Serving someone else is one of the best ways to lift your own spirit and the spirit of the people around you.  Just try it and you’ll see!

I know from experience that these four simple practices can make a difference in your attitude and behavior.  They will help you persevere through tough times, after which you will most likely emerge even better than you were before.  While these practices may or may not make you economically wealthier, they will most certainly bring you a wealth of even greater value.

US Navy and U2: What Connection?

The US Navy and U2 in the same article! Huh?

That’s right.  It’s true. Check it out for yourself.

The Leader to Leader Institute just posted an article on its website that Jason Pankau and I wrote for the Summer edition of the Leader to Leader Journal. The article features the stories of the US Navy’s former Chief of Naval Operations (CNO) Admiral Vern Clark, and Bono, the lead singer of the rock band U2.  The article is about the topic of connecting with “core employees” to boost strategic alignment, employee engagement, productivity and innovation.  Here is a link to the article entitled “To Boost Performance, Connect with the Core.”

Has Jim Goodnight Cracked the Code of Corporate Culture?

Today, The Economic Times in India published an article I wrote about Jim Goodnight and SAS Institute.  The article is based on an interview I conducted with Goodnight at Giant Impact’s Leadercast conference in Atlanta.  You can read my article at The Economic Times‘ website or below.