
As many organizations move away from diversity, equity, and inclusion (DEI) initiatives, they are left asking, “what’s next?”
Organizations with supervisors who connect with, encourage, and coach their employees often outperform those that do not. Years ago, Southwest Airlines discovered that reducing the ratio of frontline employees to supervisors enabled supervisors to build stronger relationships, provide better support, and ultimately improve employee performance. As a result, Southwest Airlines maintained a frontline employee-to-supervisor ratio of 10:1, whereas some airlines have ratios as high as 40:1.
Current Starbucks CEO Brian Niccol has signaled that the company is looking back to its past to rediscover its greatness.
In a recent article published by SmartBrief, Katharine Stallard and I share why part of that return to the past should include a people-first leadership philosophy exemplified by former Starbucks leader Howard Behar.
To learn more about Howard’s connection-focused leadership style, and how it could benefit Starbucks again, check out the SmartBrief article.
Photo of Howard Behar courtesy of Howard Behar
I write and speak about leadership, advocating for a group culture rich with the kind of positive social connection that brings out the best in individuals and thus the collective group. My focus is on what leaders should do to connect people: inspire and unite them around a shared vision and mission, value each individual, and give them a voice.
In the past four years, HR professionals have encountered a host of challenges, including seismic work shifts due to the Covid-19 pandemic, The Great Resignation, and much more. Caught between the dictates of upper management and the wrath of employees in response to policy changes, HR professionals are feeling misunderstood, frustrated, and disengaged.
First published by Smartbrief on Leadership
As artificial intelligence continues to advance, the internal workings of Microsoft should be a matter of interest to more than just its employees and shareholders. Being a major player in AI, Microsoft will face considerable opportunities, challenges, and even threats of enormous magnitude in the years to come. Is Microsoft ready to navigate well if the sometimes smooth, sometimes choppy waters in the world of technology suddenly turn chaotic?