Historically, leaders have relied on their internal networks and intuition to assess employee engagement and strategic alignment. Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence.
Just as intuition once tricked us into believing that the world was flat and the sun rotated around the earth, it is a flaw of human nature that most leaders are mistaken in their assessment of the engagement and alignment of people they lead. They don’t recognize employee engagement and alignment problems until they feel the pain from underperformance or face reality in the form of poor results from an employee engagement survey. Read more »