Mistakes and accidents can literally be a matter of life and death in certain industries. Workers in healthcare, construction, aerospace/defense, airline and automobile manufacturing, for instance, must be highly attuned to eliminating mistakes and accidents. Presently, the healthcare industry is experiencing alarming rates of physician burnout, which research has shown contributes to accidents that affect patient outcomes. In hyper-competitive industries such as manufacturing and retail, minimizing the waste from mistakes is essential to maintaining price competitiveness. For others, mistakes and accidents can negatively impact the customer experience or damage the organization’s reputation.
Many thanks to Forbes.com contributor Blake Morgan, host of The Modern Customer podcast, for interviewing me about how connection cultures positively influence customer experience. Read the article on Forbes and check out the link to the full podcast interview.
|Date:||February 28, 2018|
|Appearance:||Forbes Article: How Having a Culture of Connection Can Impact Your Customer Experience|
I had the pleasure of participating in the No Bad Bosses Podcast, which is hosted by MANAGEtoWIN CEO David Russell. No Bad Bosses features conversations with business leaders on how to be a great boss, how to hire great people, and how to avoid common leadership mistakes.
In this podcast, we discuss the importance of connection in the workplace and common leadership challenges. Listen to our full conversation.
|Date:||February 6, 2018|
|Appearance:||No Bad Bosses Podcast Featuring Michael Stallard|
|Outlet:||No Bad Bosses Podcast|
With employee disengagement remaining at very high levels in America as well as globally, and growth in significant new scientific findings that shed light on conditions necessary for human flourishing, it’s time to reconsider management theory and our approach to maximizing the performance of individuals and organizations.
This week U2 releases its 14th studio album, “Songs of Experience.” The band has had a phenomenal run since it came together in the mid-1970s. U2 is composed of four band members: lead singer Bono, lead guitar player “Edge,” bass guitar player Adam Clayton and drummer Larry Mullen, Jr. The band members have known each other since they were teenagers in Dublin, Ireland. In its early days it was not unusual for the band to be booed and laughed at. The wonder is that U2 has gone on to receive a remarkable 22 Grammy awards, more than any band in history, and has the highest revenue-generating concert tour.
I had the pleasure of contributing an article on Costco’s Connection Culture to the November 2017 issue of ATD’s TD Magazine. If you aren’t a subscriber to the magazine, you can listen to the audio recording of the article to learn more about how culture fuels Costco’s success.
I’ll be speaking about Costco’s Connection Culture at ATD’s International Conference and Exposition in San Diego May 6-9, 2018 and giving a keynote speech about Connection Culture at Talent Next in West Palm Beach on November 8, 2017. I hope to meet with you at one or both of these events!
|Date:||November 1, 2017|
|Appearance:||Article on Costco in ATD’s TD Magazine|
Recently Katie Stallard and I taught a Connection Culture workshop at a leading healthcare organization and I gave the closing keynote speech at the ATD/Columbia University School of Business Healthcare Summit in New York City. In conversations with people I met, I sensed a growing alarm and frustration about rising levels of burnout in healthcare.
Does your organization have the data capture and practices in place to develop engaged employees from the time they are recruited through onboarding and ongoing training? Has your organization identified “moments of truth” in the employee experience that make or break employee engagement?
At the ATD TalentNext Conference, I’ll share how to develop employee experience paths that address the needs and desires of different employee segments using frameworks and metrics used by marketing professionals.
Register for the conference today and save 30% with the code TALENTNEXT30.
|Date:||November 8, 2017|
|Event:||Presentation at ATD TalentNext Conference|
|Topic:||Developing Engaged Employees|
|Sponsor:||Association for Talent Development (ATD)|
|Venue:||West Palm Beach Hilton|
|Location:||West Palm Beach, FL|
|Registration:||Click here to register.|
|More Info:||Click here for more information.|