The healthcare industry is battling high rates of burnout. Each year, nearly 400 physicians commit suicide – more than double the rate of the general population. In this article published by Becker’s Hospital Review, I explain how healthcare organizations can combat this crisis by fostering Connection Cultures.

Date: April 29, 2016
Appearance: 3 Practices to Protect Your People From Toxic Stress and Burnout
Outlet: Becker's Hospital Review
Format: Other

Leading with Character: Citizenship

Team with hands in center

Definition of Citizenship

Citizenship (social responsibility, loyalty, teamwork) is working well as a member of a group or team; being loyal to the group; doing one’s share.

Citizenship in Today’s Organizations

The historian and bestselling author David McCullough observed that, “little of consequence is ever done alone.” McCullough recognizes history has repeatedly shown that groups are essential to progress and impact on the world. That’s why citizenship is so important. When people are good citizens (members) of teams or organizations, they give their best efforts and strive for excellence in their work, and often go “above and beyond the call of duty.” They also align their behavior with team/organizational objectives and values and they cooperate, encourage and help their colleagues.

Leading with Character: Integrity

Man with integrity

Definition of Integrity

Integrity can be defined as always interacting with others ethically and honorably. People with integrity aspire to the highest ethical standards and expect the same behavior of others. They conduct themselves honorably in any situation that may arise. They treat every person with respect and fairness. They are straightforward and forthright, expressing themselves with clarity, so that others always understand what is being communicated. They approach their work with honesty, and having made a commitment, keep their word.

Leading With Character: Gratitude

Thank you card to express gratitude

Definition of Gratitude

Gratitude is being aware of and thankful for the good things that happen; taking time to express thanks.

Why Gratitude Matters

The word gratitude is based on the Latin root gratia which means “grace,” “graciousness,” and “gratefulness.” Religious thinkers and moral philosophers throughout history have long appreciated gratitude. Only recently, however, have scientists come to appreciate the positive influence gratitude has on human and organizational performance. 

Recently, I had the pleasure of taking part in a webinar hosted by Everyday Ambassador, a consulting firm that brings the principles of connection to individuals, schools, and organizations involved in volunteering, travel, and study abroad. Watch the video of our full conversation.

The Flawed “Customer First” Focus (and Other Management Practices to Question)

Under New Management Book Cover

“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers

In his latest book, Under New Management, David Burkus challenges a number of conventional business practices. These practices include, but are not limited to: the “customer first” mentality, non-compete agreements, email, standard vacation policy, office design, annual performance appraisals, and even the need for managers.

Under New Management is well worth reading. Below, I zero in on three practices Burkus addresses.