Archive for the 'knowledge flow' Category

The Collective Wisdom of Relationship-Centered Networks

When individuals feel like valued members of a group, it boosts a host of positive outcomes including superior decision-making, employee engagement, employee motivation, strategic alignment, organizational learning, cooperation, productivity, innovation and overall performance. This applies to groups of all sizes including classrooms and schools, families, business and government organizations, hospitals, sports teams and the social sector.  Strong relationships are key for any group to achieve the benefits enumerated above.

In an earlier post, I wrote about the University of Chicago research on relational trust that I learned about from my friend Parker Palmer.  For those of you who are interested in relational trust and the wisdom of crowds, I encourage you to check out this fascinating interview my friend Robert Morris, the freelance writer, did with Alan Briskin, co-author of The Power of Collective Wisdom. In the interview, Briskin and Morris discuss relationship centered networks that tap into collective wisdom.

For those of you who read Robert Morris’ book review and interview, you will see why I believe he is among the very best at what he does.  In addition to being a well-organized, clear writer, Morris is a Renaissance man who always sprinkles his writings and interviews with thoughtful insights drawn from remarkably diverse fields of knowledge.  Check out his book reviews and interviews at this link and you’ll see what what I mean.

Brain Research: To Improve Learning, Use Whole Body

We learn best when we think, feel and do.  That’s the message of Dr. Adele Diamond, a cognitive developmental neuroscientist who currently teaches at the University of British Columbia in Canada.  We might refer to this as “whole body learning.”  According to Dr. Diamond, the executive function of the brain — the prefrontal cortex — works best when we go beyond the rational mind by also involving emotions and physical behaviors.  That makes sense since the more we involve other parts of the brain, the more neural connections we make that reinforce learning.

The implications are wide-ranging.  It reminds me of Howard Gardner’s theory of multiple intelligences and Robert Sternberg’s identification of different thinking styles. The more we incorporate different approaches to learning that speak to diverse individuals who are wired to learn differently, the greater the probability they will in fact learn.

Are you using more than analytic, rational methods of learning?   Do you use stories to move people emotionally?  Do you employ exercises that require people to behave in ways that will help them learn?

For those who want to go deeper, there a fascinating hour-long interview of Dr. Adele Diamond by Krista Tippett of American Public Radio’s “Speaking of Faith” program that you can hear at this link.

Connection Cultures in Faith Communities

Some of you know that in addition to speaking and teaching leadership at business, government and academic organizations, Jason Pankau and I frequently speak in faith communities such as churches. (Speaking of churches, here’s a great example of a Connection Culture in a church.  The example comes from Gary Hamel’s MIX blog and it’s about “Mission Shaped Communities” started in England by a number of innovative clergy including my own pastor Drew Williams who is now senior pastor of Trinity Church in Greenwich, Connecticut.)

To learn more about Connection Cultures in faith communities, watch the following video series of Jason Pankau teaching a workshop on Connection Cultures for Churches.

Session 1 – The Case for Connection
Session 2 – Creating a Connection Culture
Session 3 – Inspiring Identity
Session 4 – Knowledge Flow
Session 5 – Committed Members and Servant Leaders

US Navy and U2: What Connection?

The US Navy and U2 in the same article! Huh?

That’s right.  It’s true. Check it out for yourself.

The Leader to Leader Institute just posted an article on its website that Jason Pankau and I wrote for the Summer edition of the Leader to Leader Journal. The article features the stories of the US Navy’s former Chief of Naval Operations (CNO) Admiral Vern Clark, and Bono, the lead singer of the rock band U2.  The article is about the topic of connecting with “core employees” to boost strategic alignment, employee engagement, productivity and innovation.  Here is a link to the article entitled “To Boost Performance, Connect with the Core.” Read more »

The Anxiety of Learning

Here’s a link to a brilliant interview of Edgar Schein entitled “The Anxiety of Learning.” I’ve always found Schein’s insights and frameworks to be useful when it comes to understanding and orchestrating organizational change. Schein thinks of people as falling into three groups when it comes to change: collaborators, passives and resisters. He astutely observed that survival anxiety must exceed learning anxiety for an individual to be sufficiently motivated to learn. The interview is conducted by Diane Coutu, who has done outstanding work over the years as a senior editor at Harvard Business Review (Note: Ms. Coutu is now editing and writing on her own).

LeaderLab Podcast Interview

Jason Pankau and I were recently guests on LeaderLab’s podcast interviews available online or at iTunes. LeaderLab’s podcasts are hosted by David Burkus. David’s past guests on LeaderLab’s podcasts have included Marshall Goldsmith, Daniel Pink and Steve Farber. Check it out.

The Need to Respect Legitimate Authority and One’s Colleagues

With the recent firing of General McChrystal as commander of American forces in Afghanistan over his insubordination, I thought it would be an ideal time to reproduce here what I wrote in Fired Up or Burned Out about one of the greatest military leaders in history, America’s Army Chief of Staff, General George C. Marshall.

Marshall created a culture that stands in stark contrast to the culture created by General McChrystal as reported in a Rolling Stone magazine article entitled “The Runaway General.” Defenders of McChrystal argue he was speaking truth to power.  General Marshall was known for speaking truth to power but, unlike McChrystal, he recognized the need to respect legitimate authority and to always be respectful in dealing with the people he interacted with whether they were fellow soldiers, diplomats or representatives of foreign governments.

Because Marshall possessed humility of character, he knew that he was not always right and had to defer to the decisions of his superior in the chain-of-command then put extra effort into executing such decisions. As a result, Marshall had the complete confidence of the leaders he reported to such as General John “Blackjack” Pershing and President Franklin Deleno Roosevelt.

Marshall should be one of the role models all leaders strive to emulate. The title of the chapter I wrote about General Marshall was  ”Soldier of Peace.”  You can read it below.

Read more »

What U2 and the US Navy Have in Common: Connecting with Core Employees

Below is the text of an article Jason Pankau and I wrote for the Leader to Leader Journal that uses examples of CNO Admiral Vern Clark of the US Navy and Bono of he rock band U2.   Read more »

Creative Conversations: Boosting Creativity in Meetings

How do you boost creativity in meetings?  The key here is to tap the “corporate mind.”

The root work of “corporation” is the Latin word “corpus.”  It means “body.”  The definition of “corporation” is “a body of people acting as a single entity and authorized as such under the law.”  To maximize creativity requires getting a group of people together who in a sense represent the corporate body then helping them feel safe so that they will share their ideas and opinions.

Because individuals have diverse thinking styles, experiences and temperaments, they will naturally have different perspectives and come up with different ideas that contribute to constructing a creative new solution, product, process or new business opportunity.  As such, it is ideal to have a group that is large enough to generate diverse ideas but not so large that it becomes unwieldy.  Eight to ten individuals should be sufficient for most issues.  With issues that are more complex, and/or require broader support and implementation, you may want to have broad participation (an issue I will write about in a later post).

Here are few ways to structure a meeting and create a safe environment so that creativity will be maximized: Read more »

John Wooden: What the Obituaries Missed

John Robert Wooden, the legendary basketball coach, died yesterday. He was 99 years old. This morning I read Wooden’s obituaries in The New York Times and the Associated Press and felt they missed important aspects of his story that reflect the essence of the man and his legacy.

I profiled Wooden as a role model who we can all learn from in my book Fired Up or Burned Out.  Wooden’s favorite saying was “a life not lived for others is a life not lived.”  He said his heroes were his father Joshua Wooden, Abraham Lincoln and Mother Theresa, each of whom lived a life of service to others.  In John Wooden’s honor, I’m posting the following excerpts from my book:

Connection and the Legend

So often in life, good things bloom from the seeds of hardship. The personal character of a young teenager who went on to become a great leader was immeasurably shaped during the Depression when his family lost their farm in Indiana. His father’s reaction to the loss was unusual. He wasn’t bitter about it. Instead, his dad focused on the future and told his children that everything would be all right. And it was.

During those impressionable years in this leader’s life, he learned that, like the Depression, some things in life are not in our control. His father taught him that he should always strive to do his best at anything he chose to do and not worry about the outcome. He would later spread that philosophy to countless other.

Another perspective he gained during those formative years was to value people. By watching his mom and dad and hearing the stories of faith they taught him, he learned the joy that came from making people and relationships his focus in life.

The young boy grew up to be an outstanding high school and college basketball player in a state that was rabid about the game. After college he married Nell, the love of his life and the only woman he had ever dated. He taught high school English and coached basketball until 1943 when he enlisted to serve in the Navy during World War II. When he returned from the war to the high school in South Bend, Indiana, where he previously taught, he was offered his old job. Other returning GIs were not, however, and so he refused the offer because he felt it was wrong for the school to deny veterans the jobs they had left to serve their country. Instead, he accepted an offer to become athletic director and head basketball coach at Indiana State Teachers College.

A Caring Coach

For the 1946-47 season Indiana State received a post-season invitation to the National Association of Intercollegiate Basketball (NAIB) national play-offs. After the coach learned that a young African-American, second-string guard on his team, Clarence Walker, would not be allowed to participate in the tournament because of the color of his skin, he declined the offer. Read more »

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