I’m excited to share a podcast discussion I recently participated in for Manage Smarter, a SalesFuel production that focuses on data-driven management. In it, we talk about how culture can be a competitive advantage for sales organizations. Listen to the full episode.
In workshops and seminars we teach on creating a Connection Culture, we like to show videos that bring the points we make to life. One type of video we use is to show great leaders in action so people can observe their language and behavior. It gives them a vision to aim toward. To that end, we are going to be posting video of great leaders who connect on YouTube and using the #greatleadersconnect hashtag. If you have video of a great leader that shows him or her connecting, please join us in posting it on Twitter and using the #greatleadersconnect hashtag.
Our first tweet is going to be this fantastic video of Howard Behar, former president of Starbucks Coffee Company, accepting the Lifetime Achievement Award at the 2018 Seattle Business Magazine Executive Excellence Awards. Starbucks co-founder and executive chairman Howard Schultz introduces him. In articles we’ve written, we’ve described Howard Behar as Starbucks’ secret weapon. In this video, you’ll see why.
Mistakes and accidents can literally be a matter of life and death in certain industries. Workers in healthcare, construction, aerospace/defense, airline and automobile manufacturing, for instance, must be highly attuned to eliminating mistakes and accidents. Presently, the healthcare industry is experiencing alarming rates of physician burnout, which research has shown contributes to accidents that affect patient outcomes. In hyper-competitive industries such as manufacturing and retail, minimizing the waste from mistakes is essential to maintaining price competitiveness. For others, mistakes and accidents can negatively impact the customer experience or damage the organization’s reputation.
Many thanks to Forbes.com contributor Blake Morgan, host of The Modern Customer podcast, for interviewing me about how connection cultures positively influence customer experience. Read the article on Forbes and check out the link to the full podcast interview.
February 28, 2018
Forbes Article: How Having a Culture of Connection Can Impact Your Customer Experience
With employee disengagement remaining at very high levels in America as well as globally, and growth in significant new scientific findings that shed light on conditions necessary for human flourishing, it’s time to reconsider management theory and our approach to maximizing the performance of individuals and organizations.
This week U2 releases its 14th studio album, “Songs of Experience.” The band has had a phenomenal run since it came together in the mid-1970s. U2 is composed of four band members: lead singer Bono, lead guitar player “Edge,” bass guitar player Adam Clayton and drummer Larry Mullen, Jr. The band members have known each other since they were teenagers in Dublin, Ireland. In its early days it was not unusual for the band to be booed and laughed at. The wonder is that U2 has gone on to receive a remarkable 22 Grammy awards, more than any band in history, and has the highest revenue-generating concert tour.
I had the pleasure of contributing an article on Costco’s Connection Culture to the November 2017 issue of ATD’s TD Magazine. If you aren’t a subscriber to the magazine, you can listen to the audio recording of the article to learn more about how culture fuels Costco’s success.
I’ll be speaking about Costco’s Connection Culture at ATD’s International Conference and Exposition in San Diego May 6-9, 2018 and giving a keynote speech about Connection Culture at Talent Next in West Palm Beach on November 8, 2017. I hope to meet with you at one or both of these events!
In my last article, I shared two TED Talks on connection. In Susan Pinker’s TED Talk, she referenced the research of Julianne Holt-Lunstad which found that “social integration” provided a 91% increase in the odds of survival for individuals. But what is social integration and how can you encourage it in your own life?
Many thanks to CausePlanet founder Denise McMahan for inviting me to participate in her podcast on the importance of culture in nonprofit organizations. Listen to our conversation and learn more about the benefits of connection.
CausePlanet Podcast: Avoid Burnout by Getting Your People Connected