It was an inspiring day today as I learned about Costco’s connection culture, gave a keynote speech to company managers, and met company co-founder Jim Sinegal.
Alan Mulally Endorses “Connection Culture”
Many thanks to Alan Mulally, retired CEO of Boeing Commercial Airplanes and The Ford Motor Company, for his kind endorsement of our book “Connection Culture.”
“Connection Culture really captures the why and how to mobilize an organization to work together toward a compelling vision. The insights about the unique contributions of the leader and the leadership team are especially useful.” – Alan Mulally
I’m thrilled to be giving the keynote speech at Costco’s Annual International Managers Meeting. Approximately 1,300 Costco leaders will learn what makes a Connection Culture so powerful and how they can be intentional about preserving their organization’s unique culture.
|Date:||August 2, 2017|
|Event:||Keynote Speech at Costco's Annual International Managers Meeting|
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It’s encouraging to see more leaders identify connection as a primary factor contributing to their organization’s sustained success. Fortune magazine recently recognized Theo Epstein, President, Baseball Operations for the Chicago Cubs of Major League Baseball and the Cubs organization, as #1 on its world’s greatest leaders list. Last year the Cubs won the World Series and broke the franchise’s 108-year World Series title drought, the longest in professional sports.
I had the privilege of contributing a guest column to a recent issue of Business Standard, a leading business publication in India. The article tells the story of how Admiral Vern Clark used the principles of Connection Culture to lead a turnaround of the U.S. Navy. Read the article.
|Date:||March 16, 2017|
|Appearance:||Guest Column in Business Standard|
An old fad is making a comeback: the “brutally honest workplace.” From my vantage point, interacting with your colleagues using “radical candor” or “radical transparency” is a subtle—and sometimes not so subtle—form of verbal assault that seems to be spreading, given the success of firms like Bridgewater Associates, and contributing to the rise of incivility and insensitivity today. Proponents of this approach sometimes say that offering constructive criticism should come from a caring mindset but, from what I’ve seen, it merely gives the arrogant and the bullies permission to verbally attack others in the name of honesty. Fortunately, recent research shows the foolishness of this approach (in fact, even mild expressions of rudeness have been shown to impair team performance).
In his excellent TED Talk titled “Doctors make mistakes. Can we talk about that?,” physician Brian Goldman describes the first medical mistake he made, how he made mistakes “over and over again,” and how the culture he worked in made him feel “alone, ashamed and unsupported.” The culture Dr. Goldman describes contributes to widespread burnout in medicine today and it makes future medical mistakes more likely.
The New England Patriots just won their fifth National Football League Championship since 2002, but their success isn’t a surprise to those who study connection. Here’s what we wrote about the team in the 2007 book Fired Up or Burned Out:
“Connection Culture Discussion on TotalPicture Radio”
by Peter Clayton and Michael Stallard
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January 19, 2017
Last year when I was teaching a Connection Culture workshop in Amsterdam, Carmina Glazenborg from Bentley Systems in Amstelveen, The Netherlands, shared with the group her experience working as an intern at Disney World in Orlando, Florida. Listen to Ms. Glazenborg’s story by clicking on the video above. (more…)