The issue of loneliness and connection in the workplace is top of mind for many organizations today, as new studies continue to demonstrate the growing reach of social isolation.
Along with Yale New Haven Health System’s VP of Education Jay Morris, I recently had the opportunity to participate in Training Industry’s Business of Learning podcast. We discussed what’s driving the loneliness epidemic and how organizations can respond.
The UCLA neuroscientist Matthew Lieberman calls human connection a superpower that makes people smarter, happier, and more productive. It’s also a superpower for organizations that helps to produce sustainable superior performance. Isolation, on the other hand, produces the exact opposite results for individuals and organizations.
Join me on July 12 for a webcast hosted by ATD to discuss the research behind why connection is so critical and practical ways you can increase connection in your life and workplace.
Join me on May 30, 2018, for a complimentary webinar hosted by Terryberry. We’ll discuss why people and organizations need Connection Cultures to thrive and share practical ways to that you can begin to connect with others.
I’m excited to share a podcast discussion I recently participated in for Manage Smarter, a SalesFuel production that focuses on data-driven management. In it, we talk about how culture can be a competitive advantage for sales organizations. Listen to the full episode.
In workshops and seminars we teach on creating a Connection Culture, we like to show videos that bring the points we make to life. One type of video we use is to show great leaders in action so people can observe their language and behavior. It gives them a vision to aim toward. To that end, we are going to be posting video of great leaders who connect on YouTube and using the #greatleadersconnect hashtag. If you have video of a great leader that shows him or her connecting, please join us in posting it on Twitter and using the #greatleadersconnect hashtag.
Our first tweet is going to be this fantastic video of Howard Behar, former president of Starbucks Coffee Company, accepting the Lifetime Achievement Award at the 2018 Seattle Business Magazine Executive Excellence Awards. Starbucks co-founder and executive chairman Howard Schultz introduces him. In articles we’ve written, we’ve described Howard Behar as Starbucks’ secret weapon. In this video, you’ll see why.
Mistakes and accidents can literally be a matter of life and death in certain industries. Workers in healthcare, construction, aerospace/defense, airline and automobile manufacturing, for instance, must be highly attuned to eliminating mistakes and accidents. Presently, the healthcare industry is experiencing alarming rates of physician burnout, which research has shown contributes to accidents that affect patient outcomes. In hyper-competitive industries such as manufacturing and retail, minimizing the waste from mistakes is essential to maintaining price competitiveness. For others, mistakes and accidents can negatively impact the customer experience or damage the organization’s reputation.
Many thanks to Forbes.com contributor Blake Morgan, host of The Modern Customer podcast, for interviewing me about how connection cultures positively influence customer experience. Read the article on Forbes and check out the link to the full podcast interview.
February 28, 2018
Forbes Article: How Having a Culture of Connection Can Impact Your Customer Experience
With employee disengagement remaining at very high levels in America as well as globally, and growth in significant new scientific findings that shed light on conditions necessary for human flourishing, it’s time to reconsider management theory and our approach to maximizing the performance of individuals and organizations.