In his excellent TED Talk titled “Doctors make mistakes. Can we talk about that?,” physician Brian Goldman describes the first medical mistake he made, how he made mistakes “over and over again,” and how the culture he worked in made him feel “alone, ashamed and unsupported.” The culture Dr. Goldman describes contributes to widespread burnout in medicine today and it makes future medical mistakes more likely.
The New England Patriots just won their fifth National Football League Championship since 2002, but their success isn’t a surprise to those who study connection. Here’s what we wrote about the team in the 2007 book Fired Up or Burned Out:
“Connection Culture Discussion on TotalPicture Radio”
by Peter Clayton and Michael Stallard
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Last year when I was teaching a Connection Culture workshop in Amsterdam, Carmina Glazenborg from Bentley Systems in Amstelveen, The Netherlands, shared with the group her experience working as an intern at Disney World in Orlando, Florida. Listen to Ms. Glazenborg’s story by clicking on the video above. (more…)
It was a pleasure speaking with Jim Blasingame, host of the Small Business Advocate program, about how to identify, diminish, and prevent professional burnout. Listen to our two-part conversation.
| Date: | January 4, 2017 |
|---|---|
| Appearance: | Interview with Jim Blasingame: Preventing Burnout |
| Outlet: | Small Business Advocate |
| Format: | Radio |
In 2016 you received the results of your company’s employee engagement survey. They were disappointing. In 2017 you need to understand why and make changes that will boost employee engagement.
Suppose you could hear the honest truth about what the people you are responsible for leading think you should do to engage them? Here’s what it would most likely sound like if communicated through a wise and capable spokesperson.
Could something as simple as regularly having a meal with colleagues to discuss work experience-related issues help reduce burnout? It seems too simple doesn’t it? Although several factors contribute to burnout, there is good reason to believe connection practices such as taking time to talk with others over lunch or dinner provides a measure of protection. It is certainly having that desired effect at Mayo Clinic.
Amy has been under increasing stress. Her boss is pressuring her to significantly boost the productivity of the team she manages. She’s working longer hours and spending more time on work while away from her office. Adding to that, Amy feels stress from her commute to work and the financial pressures to support her family. The time she once spent on self-care – getting sufficient sleep, exercising and engaging in leisure activities with family and fiends – has gradually been squeezed out of her schedule. Sound familiar?
Peter DeMarco, a writer in Boston, lost his 34-year old wife, Laura Levis, following a severe asthma attack. Last week, The New York Times reprinted Mr. DeMarco’s “A Letter to the Doctors and Nurses Who Cared for My Wife.” It went viral. Take time to read it.
Mr. DeMarco’s letter expresses his profound gratitude for the words and deeds of doctors, nurses, technicians and the cleaning crew during his wife’s seven days in the ICU. They carried out their tasks in a professional manner AND went above and beyond by taking time to care and connect.
Employee engagement has been a glaring and expensive problem for years, costing companies billions of dollars in lost productivity and employee turnover. I discuss this and other workplace issues with Peter Clayton, host of the Leadership Channel podcast on TotalPicture Radio.