In workshops and seminars we teach on creating a Connection Culture, we like to show videos that bring the points we make to life. One type of video we use is to show great leaders in action so people can observe their language and behavior. It gives them a vision to aim toward. To that end, we are going to be posting video of great leaders who connect on YouTube and using the #greatleadersconnect hashtag. If you have video of a great leader that shows him or her connecting, please join us in posting it on Twitter and using the #greatleadersconnect hashtag.
Our first tweet is going to be this fantastic video of Howard Behar, former president of Starbucks Coffee Company, accepting the Lifetime Achievement Award at the 2018 Seattle Business Magazine Executive Excellence Awards. Starbucks co-founder and executive chairman Howard Schultz introduces him. In articles we’ve written, we’ve described Howard Behar as Starbucks’ secret weapon. In this video, you’ll see why.
Kathy Bloomgarden, CEO of Ruder Finn, wrote a compelling article in Fortune about how the healthcare industry is slowly losing the very essence of healthcare: human connection.
Like Ms. Bloomgarden, we’re concerned about the decline of human connection in the patient experience. We’re also concerned that a decline of doctor-patient connection is contributing to alarming rates of physician burnout which research has shown is associated with medical errors.
Mistakes and accidents can literally be a matter of life and death in certain industries. Workers in healthcare, construction, aerospace/defense, airline and automobile manufacturing, for instance, must be highly attuned to eliminating mistakes and accidents. Presently, the healthcare industry is experiencing alarming rates of physician burnout, which research has shown contributes to accidents that affect patient outcomes. In hyper-competitive industries such as manufacturing and retail, minimizing the waste from mistakes is essential to maintaining price competitiveness. For others, mistakes and accidents can negatively impact the customer experience or damage the organization’s reputation.
Many thanks to Forbes.com contributor Blake Morgan, host of The Modern Customer podcast, for interviewing me about how connection cultures positively influence customer experience. Read the article on Forbes and check out the link to the full podcast interview.
Date:
February 28, 2018
Appearance:
Forbes Article: How Having a Culture of Connection Can Impact Your Customer Experience
Can identifying and helping lonely and disconnected children prevent future school violence? Reader’s Digest shares one teacher’s simple yet thought provoking strategy for helping her students to connect.
I had the pleasure of participating in the No Bad Bosses Podcast, which is hosted by MANAGEtoWIN CEO David Russell. No Bad Bosses features conversations with business leaders on how to be a great boss, how to hire great people, and how to avoid common leadership mistakes.
In this podcast, we discuss the importance of connection in the workplace and common leadership challenges. Listen to our full conversation.
With employee disengagement remaining at very high levels in America as well as globally, and growth in significant new scientific findings that shed light on conditions necessary for human flourishing, it’s time to reconsider management theory and our approach to maximizing the performance of individuals and organizations.
As the current year draws to a close, now is the time to establish your plan to begin the new year on a strong note. Here are three tips for leading your team into a new year of goals.
This week U2 releases its 14th studio album, “Songs of Experience.” The band has had a phenomenal run since it came together in the mid-1970s. U2 is composed of four band members: lead singer Bono, lead guitar player “Edge,” bass guitar player Adam Clayton and drummer Larry Mullen, Jr. The band members have known each other since they were teenagers in Dublin, Ireland. In its early days it was not unusual for the band to be booed and laughed at. The wonder is that U2 has gone on to receive a remarkable 22 Grammy awards, more than any band in history, and has the highest revenue-generating concert tour.
I had the pleasure of contributing an article on Costco’s Connection Culture to the November 2017 issue of ATD’s TD Magazine. If you aren’t a subscriber to the magazine, you can listen to the audio recording of the article to learn more about how culture fuels Costco’s success.
I’ll be speaking about Costco’s Connection Culture at ATD’s International Conference and Exposition in San Diego May 6-9, 2018 and giving a keynote speech about Connection Culture at Talent Next in West Palm Beach on November 8, 2017. I hope to meet with you at one or both of these events!
Can identifying and helping lonely and disconnected children prevent future school violence? Reader’s Digest shares one teacher’s simple yet thought provoking strategy for helping her students to connect.