Kathy Bloomgarden, CEO of Ruder Finn, wrote a compelling article in Fortune about how the healthcare industry is slowly losing the very essence of healthcare: human connection.
Like Ms. Bloomgarden, we’re concerned about the decline of human connection in the patient experience. We’re also concerned that a decline of doctor-patient connection is contributing to alarming rates of physician burnout which research has shown is associated with medical errors.
For these reasons, we’ve been working with healthcare organizations for more than a decade to boost human connection by creating Connection Cultures. Read more about it in articles we’ve written for Becker’s Hospital Review including “Creating a Life-Giving Connection Culture in Healthcare Organizations,” “3 Practices to Protect Your People from Toxic Stress and Burnout,” and this podcast on improving cultures in healthcare organizations that we did while speaking at The University of Texas’ M.D. Anderson Cancer Center.