
Jason Pankau and I recently teamed up with Linkage to offer a course on our book, Fired Up or Burned Out: How to Reignite Your Team’s Passion. Creativity and Productivity. The course includes video with supporting participant and facilitator guides. Here is a backgrounder on the program entitled Fired Up Leadership to Boost Productivity and Innovation.
Tag Archives: connection
Employee Engagement: Why Now, More Than Ever
Reading this article in The New York Times about the mood in New Orleans now that its football team, the Saints, is in the Super Bowl, got me thinking about employee engagement. The article identifies a factor that has boosted the morale of New Orleans residents. It is a factor that has a positive impact on employee morale, too. What is it?
Invictus: The Rest of the Story
Honoring Dr. King: When U2 Wouldn’t Back Down
All that is necessary for evil to triumph is for good men to do nothing.
– Attributed to Edmund Burke
In honor of the Reverend, Dr. Martin Luther King, Jr., I’m posting an article I wrote that was published in The Economic Times in India and in the American Management Association’s Moving Ahead. The article in part describes the time before a concert in Arizona when U2 received a letter that stated Bono, the band’s lead singer, would be killed if the band played the song Pride, which honors the life and legacy of the Rev. Dr. Martin Luther King, Jr. The FBI told U2 it believed the threat was not a hoax.
Although I don’t know for certain, I suspect that Bono reflected on Dr. King’s choice to speak out in the face of death threats. Dr. King had the courage of his convictions and was willing to risk death to push back the evils of prejudice. Now, Bono had to decide if he too was willing to speak out against evil and risk death because of it.
A Test of Google’s Character
I hope Google is considering what I presented at it’s Mountain View, California headquarters last summer as it decides how to respond to the Chinese government’s apparent hacking of Google’s servers to access information on Chinese human rights protestors. If evidence becomes clear that the Chinese government is responsible for the attack, Google’s response will have an significant effect on the firm’s reputation, consumer brand, employer brand and employee engagement. This is a test of Google’s corporate character and whether or not it will live up to its aspiration “don’t be evil” and its belief in supporting a free marketplace of ideas. Human rights abuses and censorship in China are no secret. To be indifferent to China’s actions in this instance, however, is to provide silent assent. What company or leader would want such a legacy?
The Chinese Government-Google showdown reminds me of a line from Elie Wiesel’s profound speech entitled “The Perils of Indifference.” In it, Wiesel states:
“Why did some of America’s largest corporations continue to do business with Hitler’s Germany until 1942? It has been suggested, and it was documented, that the Wehrmacht could not have conducted its invasion of France without oil obtained from American sources. How is one to explain their indifference?”
It would be wise for Google’s leaders to read Wiesel’s speech and consider how history will eventually record their decision. Some decisions reflect inflection points for a firm and for history itself. As historian David McCullough reminds us in the preface to his book Brave Companions,
“…while there are indeed great, often unfathomable forces in history before which even the most exceptional of individuals seem insignificant, the wonder is how often events turn upon a single personality, or the quality we call character.”
This can be said for corporate character too.
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Note: Above is a video of a presentation I gave on leadership, employee engagement, productivity and innovation at Google’s corporate headquarters, the Googleplex, last summer. On this rare occasion, I presented alone. Normally I present with my colleague Jason Pankau because better together. As Jason says, “Mike’s the serious one, I’m the fun one.”
Connecting With Clients
What makes you indispensable to a client? So indispensable that she treats you as a valued partner and pays you well for a sustained period of time? The obvious answer is to have clearly demonstrable expertise in areas she values. This alone will open doors and close deals for you. It won’t ensure long-term loyalty, however.
Nations Need Inspiring Identities Too
I’ve written about the need for organizations to have inspiring identities as one means to unite, engage and align members. Identity is the narrative that describes mission, values and reputation. An identity become inspiring when it connects with the personal identities of the organization’s members. Nick, the door man at the 53rd Street location of Memorial Sloan-Kettering Cancer Center (MSKCC) in NYC is fired up, in part, because of MSKCC’s inspiring identity. Nick believes in MSKCC’s mission to provide “The Best Cancer Care, Anywhere,” he embraces MSKCC’s values of caring about people and being the best in providing cancer treatment (i.e. the value of excellence), and he is proud of MSKCC’s reputation as one of the leading cancer centers in the world.
Nations need inspiring identities too. America has benefitted from its identity as the “land of the free and home of the brave,” with values of liberty, equality of opportunity and justice for all. According to historian Gordon Wood, by the early 1800’s, America’s reputation had been transformed from being viewed as on the fringe of the civilized world to being at the vanguard. An inspiring identity contributed to America’s success.
One region in today’s world that needs to find an inspiring identity is Central Asia.
Message of “Christmas Carol,” “Wonderful Life” Critical Today
The 1951 movie “A Christmas Carol” is based on Charles Dickens’ classic novel. It’s the fictional story of Ebenezer Scrooge, a business owner who idolizes wealth and mocks charity. Scrooge’s values, and the behavior emanating from them, isolate him from family and friends and make him miserable. Scrooge gets a wakeup call in the form of a nightmarish visit from the ghosts of Christmas past, present and future.
“A Christmas Carol” highlights how certain character vices lead to relational isolation which results in dysfunction and death. This is in contrast to virtuous character that leads to human connection, thriving and life. Charles Dickens understood just how powerful human connection is and that it comes from the character strengths of compassion, empathy, generosity, kindness and magnanimity. These are character strengths and virtues we celebrate during the holiday season (and hopefully live year round).
The same themes of connection and character are explored in the 1946 holiday classic, “It’s a Wonderful Life.”
NY, NJ & CT Last in Happiness, Why?
The New York Times reported that a recent research study rated the tri-state area (New York, New Jersey and Connecticut) dead last of the 50 states when it came to the self-reported happiness of state residents. The survey points out there is a high correlation between self-reported happiness and objective measures of happiness such as congestion, time spent commuting, housing prices, air quality, etc. No doubt there is some truth to this. I have another theory, however.
The tri-state area is the achieve-aholic capital of America. Remember Frank Sinatra’s ode to New York: “if you can make it there, you can make it anywhere.” New York attracts the ambitious and often, ambition is about status. People with a burning desire for status come to New York to prove themselves as media stars, bankers and traders on Wall Street, performers on Broadway, etc., etc., etc. The problem is that chasing status is a never ending game. There’s always someone above you and the achieve-aholic can’t get enough. Personal wealth is the primary measure of status on Wall Street. Many Wall Streeters have a number — referred to as the “F— You number” — they want to reach so they can tell their firms “I’m outta here.” Research has shown that the FU number is always going up because they need more houses, more art in their collection, more money for philanthropy to build their legacy. Of course they don’t really need these things but a sense of continuous status anxiety makes them feel the never ending need to boost their status relative to others. Once again it comes back to status and having more than the next guy.
Psychology research has shown that extrinsic motivators — doing something to impress someone else such as status-chasing — fail to provide happiness. Only intrinsic motivators such as meaningful work that contributes to society and meaningful relationships (i.e. connection) produce happiness. With so many people in the tri-state area working such long hours and commuting to and from work, it’s no wonder that they’re not so happy. The wise perspective is one of balance. The good life includes meaningful work and meaningful relationships. At times there will be imbalance among the two needs. If imbalance becomes chronic, however, it’s a recipe for disaster. This applies to individuals and organizations.
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Michael Lee Stallard speaks, teaches and writes about leadership, employee engagement, productivity and innovation at leading organizations including Google, GE, NASA, Lockheed Martin, General Dynamics and the Darden Graduate School of Business at the University of Virginia. Most recently, Michael and his colleague Jason Pankau filmed a 90-minute program for Linkage’s Thought Leaders Series that will be released in January of 2010. Michael wrote the guest editorial for Talent Management magazine’s January 2010 edition and last month his article on how the force of connection boosts productivity and innovation was featured as the lead article in the UK’s Developing HR Strategy Journal. Click on these links to learn more about Michael and Jason in the media and their speaking engagements.
Why “Up In the Air” is a “Must See”
The issue of human connection at work and in life takes center stage in the hit movie “Up In the Air.” The plot follows a business executive played by George Clooney who is continuously traveling to fire people. He views meaningful relationships as excess baggage and his primary aspiration is to become a 10 million mile traveler on American Airlines. A new, hot shot, young, female co-worker proposes virtual firing rather than in-person. Ironically, this same woman confronts Clooney’s character for his vacuous life style that lacks meaningful relationships. It’s a must see movie that is hilarious and tragic. It criticizes the values of today that idolize task excellence but give short shrift to the human need for relationships (or to achieve “relationship excellence” in organizations as I written in the past).
Artists always have their finger on the pulse of culture change. The favorable response to this movie is yet another sign to me that people feel the pain from diminished human connection in the workplace and in life. The evidence is overwhelming that connection = thriving and life, disconnection = dysfunction and death, for individuals, families, organizations and nations. It’s why I believe Connection Cultures are the next step in the evolution of organizations and civil societies. Do you agree? If so, why? If not, why? Do you have meaningful relationships in your life? If not, reach out to others this holiday season and begin the new year by developing more and deeper relationships in your life.
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Michael Lee Stallard speaks, teaches and writes about leadership, employee engagement, productivity and innovation at leading organizations including Google, GE, NASA, Lockheed Martin, General Dynamics and the Darden Graduate School of Business at the University of Virginia. Most recently, Michael and his colleague Jason Pankau filmed a 90-minute program for Linkage’s Thought Leaders Series that will be released in January of 2010. Michael wrote the guest editorial for Talent Management magazine’s January 2010 edition and last month his article on how the force of connection boosts productivity and innovation was featured as the lead article in the UK’s Developing HR Strategy Journal. Click on these links to learn more about Michael and Jason in the media and their speaking engagements.
