Posted on

The Flawed “Customer First” Focus (and Other Management Practices to Question)

Under New Management Book Cover

“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers

In his latest book, Under New Management, David Burkus challenges a number of conventional business practices. These practices include, but are not limited to: the “customer first” mentality, non-compete agreements, email, standard vacation policy, office design, annual performance appraisals, and even the need for managers.

Under New Management is well worth reading. Below, I zero in on three practices Burkus addresses.

Posted on

4 Reasons to Lead with Questions

Leader Asking Questions

Most organization and team cultures today focus on racing to identify actionable solutions. The most effective leaders, however, take time to ask questions that get people to share their thoughts and feelings en route to identifying actionable solutions.

Over the years I’ve come to believe that rushing to a solution is often unwise and that the journey is as valuable as the destination. Here are four reasons why.

This April, I will be teaching a three-part webinar series on Connection Culture for HRDQ-U. In it, you will learn:

  • Three types of subcultures in organizations;
  • The six human needs to thrive;
  • The five elements of a Connection Culture;
  • Best practices of individuals who create Connection Cultures; and
  • How to use the 100 Ways to Connect Coaching Guide

I hope to see you there!

Date: April 19, 2016—April 21, 2016
Event: HRDQ-U Webinar Series on Connection Culture
Topic: Connection Culture: Boost Employee Engagement, Productivity and Innovation
Sponsor: HRDQ-U
Public: Public
Registration: Click here to register.
More Info: Click here for more information.

I’m excited to share that IMD, a top-ranked business school in Switzerland, has published my article “Leadership Insights of a Hostage Negotiator.” In it, I share lessons based on IMD professor George Kohlrieser’s experience using connection to successfully navigate difficult negotiations.

Date: February 3, 2016
Appearance: Article Published by IMD
Outlet: IMD
Location: Lausanne, Switzerland
Format: Other