Category Archives: Connection Culture

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In Search of Happiness

Happiness is much sought after these days. Book stores and magazine stands are full of titles that promise to unlock the secrets of happiness.  Positive psychology courses are all the rage on college campuses across America. Recognizing that happiness gets attention, I recently decided to title a chapter I’m writing “Should Leaders Care About Employee Happiness?” The chapter will be included in the American Society for Training and Development’s new Handbook of Management.

In my view, the primary reason happiness is on the decline in America and in many market democracies around the world is that we’ve become “achieve-aholics” who, as a result of our achievement-seeking lifestyles, lack sufficient human connection.  Lacking connection, we eventually dysfunction. As achieve-aholics move through adulthood, they feel a sense of boredom, emptiness and meaninglessness.  Many are mis-diagnosed as having depression when in fact they are just lonely (I wrote about this in an earlier post on the rise of loneliness in America). To feel better, achieve-aholics oftentimes seek illegitimate thrills (e.g. sexual affairs, pornography, extreme sports and extreme business risks) or they self-medicate to numb the pain, which leads to substance abuse. In my opinion, this is why America, with a mere five percent of the world’s population consumes half of the mood-altering pharmacological medications and two-thirds of the world’s illegal drugs (a point that Joseph Califano, head of the National Center on Substance Abuse at Columbia University, made in a video interview on the Atlantic’s website).

The bottom line is that we are human beings, not machines.  As I consistently present on this blog, and all the science makes it abundantly clear, we need human connection to thrive.

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The Secret of Apple and U2’s Success

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Apple is now the most valuable company in the world in terms of market capitalization and U2’s recent tour just became the highest grossing of all time, crushing the previous record held by the Rolling Stones.

Learn about Apple’s remarkable rise in market cap in this New York Times article and learn about U2’s claim as the greatest band of all time in this article from the Atlantic magazine’s website.

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How Leaders Connect to Boost Employee Engagement

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Here’s a link to an audio interview Jason Pankau and I did with Jeremie Kubicek, CEO of GiANT (GiANT Impact, Catalyst and Chick-fil-A Leadercast).  Jeremie is the author of a great book entitled Leadership is Dead: How Influence is Reviving It.

During the interview we discussed how leadership affects employee engagement, strategic alignment, productivity, innovation and organizational performance.  Check it out at this link.

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Real Recognition Radio Interview

Today, Roy Saunderson and S. Max Brown of Real Recognition Radio are featuring an interview we did about Connection Cultures, leadership, employee engagement, employe recognition, productivity, innovation and achieving sustainable superior performance.  Roy and Max are both knowledgeable experts on employee recognition and they are delightful individuals to engage with in conversation.  I hope you’ll check out our interview at this link.

Last month, I appeared as a regular guest on Jim Blasingame’s nationally-syndicated radio program focused on small business owners.  Unfortunately, I forgot to post a link to the recording of the interview posted on Jim’s website.  You can listen to it here.

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New Research: Friendly Workplace = Longer Life

During our speeches and workshops we conclude the section where we present research from a diverse fields of knowledge that makes the case for connection to thrive at work and in life by stating:

“connection = life” whereas “disconnection = death” (we point out that this applies to both individuals and organizations)

Now we have additional research about the effect of connection on individuals in the workplace to prove it.  A 20-year study by researchers at Tel Aviv University found that workers who reported working in cultures where they experienced positive social interactions and felt emotionally supported to the people they worked with were 2.4 times less likely to die over the next 20 years than those who reported they didn’t feel emotionally supported at work.   The New York Times recently included an article about it entitled “Friendly Workplace Linked to Longer Life.”  (You can purchase the published research findings on Psychnet at “Work-Based Predictors of Mortality: A 20-Year Follow-up of Healthy Employees.”)

This provides additional evidence that the “Connection Cultures” we described in Fired Up or Burned Out are essential for people and organizations to thrive for sustained periods of time.  Connection boosts hormones and neurotransmitters that make us feel more alive, more energetic, more confident, more creative and better problem solvers.  Furthermore, during periods of stress, connection reduces stress hormones such as cortisol, epinephrine and norepinephrine.  This helps us cope with stress and anxiety so that we are more likely to make rational decisions rather than rash decisions when our emotions overwhelm us.

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The Heart of Starbucks’ CEO

A leader I know and much admire is Howard Behar, the former president of Starbucks North America and Starbucks International. Howard tells about the time 14 years ago this month when he received a call in the middle of the night at his home in Seattle alerting him that three Starbucks employees at the Georgetown store in Washington, D.C. had been shot and killed, including an 18-year who had just recently begun at Starbucks, his first job.   Behar immediately called Howard Schultz, Starbucks’ CEO, who was in New York on vacation at the time.

What Schultz didn’t do, says a lot about his character.  He didn’t call Starbucks’ public relations people or lawyers.  Instead, Schultz chartered a plane and headed straight to Washington, D.C.  When he arrived, he spoke with the police then proceeded to the store to get the addresses of the three murdered Starbucks employees. He went to each of their homes, told their families he was sorry and shared in their tears.

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Boost Employee Engagement Globally

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Earlier this year my colleague Jason Pankau spoke at the HR Summit in Singapore. We’re delighted to announce that next year I’ll be teaching workshops on leadership, teamwork, employee engagement, productivity, innovation and Connection Cultures at the Institute for Management Studies (IMS) in Amsterdam, Brussels, Edinburgh and London. (Stateside I’ll be teaching sessions in 2011 for IMS in Atlanta, Boston, Cleveland, Detroit and San Francisco.)

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PwC Chairman: Need to Connect with Millennials

Dennis Nally, PricewaterhouseCoopers’ Chairman, recognized the need to connect with Millennials, in a Wall Street Journal interview entitled “PwC Chairman Aims to Keep Millennials Happy.”  In the interview Nally states:

“Connecting with your employees so they understand you can deliver the career they want is key…they want less-hierarchical structures, they want more flexibility, they want to work as hard but they want to define how they do their work. If you can’t figure out a way to accommodate that kind of flexibility, you’re not going to be able to retain that talent.”

Millenials are not the only employees companies need to connect with.  Research consistently shows that on average, 75 percent of employees feel disconnected at work. As a result they don’t give their best efforts or align their behavior with organizational goals.  Employers need to develop Connection Cultures so that employees thrive, individually and collectively.

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Rise of Lonely American Employees Undermines Productivity

Several facts recently caught my attention.

  • In 1940, 7.7 percent of Americans lived in one-person households. By 2000, that number more than tripled to 25.8 percent.  (In Manhattan, 48 percent of all households were one-person households in 2000.)
  • Between 1985 and 2004, the number of people with whom the average American discussed “important matters” dropped from three to two. During that same time period the percentage of people who had no one with whom they discussed important matters tripled to nearly 25 percent.
  • A study by Norman Nie and his Stanford colleagues found that as people spend more time on the internet, they spent less face-to-face time with other human beings. (Who’s not spending more time on the internet these days?)

These facts all point to the conclusion that loneliness is on the rise in America. As we pointed out in our book Fired Up or Burned Out and in The Connection Culture: A New Source of Competitive Advantage, people need human connection to thrive.  We are human beings, not machines.  When we don’t experience sufficient human connection, we dysfunction. This may include experiencing feelings of emptiness, boredom and depression.  It may lead some to engage in substance abuse to numb the pain.  Others may pursue illegitimate thrills to feel alive again and in doing so develop addictions to pornography, sexual encounters with prostitutes and one night stands, or taking excessive business risks.  These paths never end well for the individual, their families and friends, or for their organizations.  To combat the pervasive loneliness that’s damaging American society and organizations, leaders need to create Connection Cultures that unite people and develop “relationship excellence” that supplements efforts to develop “task excellence” in organizations.

There are three general types of cultures in organizations when it comes to relationships and connection.  

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Cure for a “Low Grade Boiling Rage”

My mind must have been on something else as I began to edge out a bit from a side street to make a left-hand turn onto a main thoroughfare.  At the same time, another driver was turning left onto the street I was on. I slammed on my brakes in time. Admittedly, the near miss was my fault and the driver I almost pulled in front of had every right to be upset.  What surprised me, however, was the intensity of his reaction.  He came unglued, turned blood red, repeatedly flipped me off and began spewing expletives and spittle.  The rage on his face is burned in my memory.  I kept an eye on him in my rear view mirror to make sure he wasn’t turning around to come after me.  Fortunately he didn’t.

Why are so many people angry these days?