Many leaders unknowingly sabotage their careers by wrongly assuming their employees are actively engaged in their work.
This lack of understanding about engagement — enthusiasm, effort and enjoyment at work — will eventually affect the bottom line and make the leader look ineffective.
Here are the facts: The average leader engages only three out of every 10 employees. The best leaders engage six or more out of every 10 employees.
Your customers clearly see whether your employees are engaged or not. Engagement affects the quality of their work, their productivity and responsiveness, all of which affect your customers’ experience. They feel employees’ enthusiasm and energy — or lack thereof — and recognize the bad results of an organization with overall morale problems. Employee engagement matters.