The Forum for Performance Management and Measurement, part of the Department of Integrated Marketing Communications at Northwestern University’s Medill School of Journalism, recently released a research report that shows a positive link between the level of employee satisfaction among health care workers and the level of patient satisfaction. You can download the report here.
On October 14, I’ll be giving the keynote address on leadership, employee engagement, productivity and innovation at the Forum for Performance Management and Measurement’s annual Think Tank held at the Union League Club of Chicago.
