During the challenging times of the Covid-19 pandemic, Dr. Tooba Kazmi and Patient Services Manager Lauren Thayer of Yale New Haven Health were tasked to spearhead a novel unit designed to provide care for chronically ventilated patients. The outcome of their dedicated efforts was they achieved record results in successfully weaning patients off ventilators.
It wasn’t until they attended a Connection Culture workshop that the team fully understood what had happened. In this new video, they explain the “a-ha” moment they had about why the unit was so successful. Being able to pinpoint the crucial elements means the team can replicate them in the future and help even more patients achieve successful outcomes.
