
“A company is stronger if bound by love than by fear,” the late Herb Kelleher, co-founder, CEO and Chairman of Southwest Airlines, once said. When Kip Tindell, retired co-founder and Chairman of The Container Store, first heard Kelleher’s bold declaration more than 40 years ago he was, in his own words, “completely taken by it.” In Tindell’s book, Uncontainable, he describes how he and his leadership team went on to shape The Container Store’s “employee first” culture in ways that reflect love. He credits the company’s culture for its success.
I recently had the pleasure of being interviewed by Pat Farnack, longtime radio host on WCBS Newsradio 880 in New York City. In our conversation, we talked about the toll that lack of connection takes on our lives, why it is important to slow down and connect, and practical ways to increase connection at home and at work.
Listen to the full interview below.