Employee engagement increases when a business opens its books and invites employees to contribute their opinions about how to improve performance. Here’s a wonderful story entitled “A Reluctant Retailer Decides to Open Her Book,” by Jack Stack, one of the pioneers of open book management. Jack is a hero in my book. Years ago he saved a business and many jobs by creating SRC Holdings from a division that was going to be shut down by its parent company. You can read about it in a book I highly recommend entitled The Great Game of Business.
