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In the workshops we teach, we use stories of great leaders in business, government, the social sector and sports who inspired people to do what’s right.  This is a best practice to strengthen the positive effects of an organization’s identity (i.e. mission, values and reputation).

Apple is now the most valuable company in the world in terms of market capitalization and U2’s recent tour just became the highest grossing of all time, crushing the previous record held by the Rolling Stones.  Learn about Apple’s remarkable rise in market cap in this New York Times article and learn about U2’s claim as the greatest band of all time in this article from the Atlantic magazine’s website.

Apple and U2’s continued success begs the question, “what’s their secret?” One reason is the people who work at Apple feel connected to Steve Jobs and the members of U2 feel connected to Bono. The members of both groups also feel connected to one another as part of a “Connection Culture” that we wrote about in Fired Up or Burned Out. Learn more about how Steve Jobs connects by reading this interview I did with The Wall Street Journal’s Live Mint entitled “‘Think Different’ Makes Apple Stand Out”. To learn more about  how Bono connects with his band mates read  “To Boost Productivity, Connect with the Core.” Jason Pankau and I wrote it for the Leader to Leader  Journal.

Update: Next week, Jason and I will be speaking about Connection Cultures, leadership, employee engagement, productivity and innovation at MD Anderson Cancer Center in Houston.  Next month I’ll speak with CNO Admiral Vern Clark, the former Chief of the U.S. Navy, at Wharton and Harvard Business School events in D.C.. In the coming months we will be speaking and teaching workshops at the NASA Johnson Space Center, TCU, the Connected Church Conference,  Greenwich (Connecticut) High School, Scotiabank and the Young Presidents Organization.  In addition, we will be teaching webinars for Scotiabank and McKesson Corporation.  The word about Connection Cultures is spreading.  Already we’ve committed to teaching nine workshops in 2012, five in the U.S. and four in Europe, for the Institute for Management Studies.  Many thanks to those of you who have told others about our work and emailed the Connection Culture Manifesto to family members, friends, and colleagues at work. We estimate that it has been downloaded by more than 20,000 people worldwide and praised by thought leaders such as the tech guru and venture capitalist Guy Kawasaki and William J. Holstein who writes for The New York Times and Business Week.

A leader I know and much admire is Howard Behar, the former president of Starbucks North America and Starbucks International. Howard tells about the time 14 years ago this month when he received a call in the middle of the night at his home in Seattle alerting him that three Starbucks employees at the Georgetown store in Washington, D.C. had been shot and killed, including an 18-year who had just recently begun at Starbucks, his first job.   Behar immediately called Howard Schultz, Starbucks’ CEO, who was in New York on vacation at the time.

What Schultz didn’t do, says a lot about his character.  He didn’t call Starbucks’ public relations people or lawyers.  Instead, Schultz chartered a plane and headed straight to Washington, D.C.  When he arrived, he spoke with the police then proceeded to the store to get the addresses of the three murdered Starbucks employees. He went to each of their homes, told their families he was sorry and shared in their tears.

Howard Schultz’s heart was broken.   He showed courage by expressing the grief he felt. Doing so contributed to helping the victims’ families, friends and colleagues. As awful as grieving the loss of a loved one or friend is, it’s far worse to grieve alone.

Howard Schultz’s empathy and compassion spoke loudly to Howard Behar, a leader who has a huge heart.  Behar left his former employer and joined Starbucks in part because the previous CEO he worked for advised him he “shouldn’t wear his heart on his sleeve.”   Schultz was the type of leader Behar wanted to work for, a leader he could respect and admire because of his courageous and compassionate heart,  a leader he wanted to give his best efforts to serve.

Howard Behar became part of the group of three leaders at the top of Starbucks who were referred to as “H²0” (i.e. Howard Schultz, Howard Behar and Orin Smith).  Behar had an enormous impact on Starbucks North America as its president then went on to become the first president of Starbucks International where he led it to spectacular growth.  After Behar retired, he continued to serve on Starbucks’ board of directors.  Behar was loved and respected throughout Starbucks for his heart and passion as well as his work ethic, open-mindedness and judgment about the retail business.  He became a Starbucks employee for the rest of his career, in no small part because his boss, Howard Schultz, had a heart.

One of the great privileges of my work is that I get to meet, observe and know leaders at a wide variety of organizations including businesses, government organizations, churches, universities and hospitals.  I’ve met quite a few who exercise frequently to keep their hearts and bodies fit for the long hours and no small number of them are also motivated by the desire to impress others with their physical presence, energy and competitiveness.   Regular physical exercise is certainly of value.  What many leaders miss, however, is the need to develop their hearts in ways beyond exercise that are even more important:  ways that produce the character strengths of love, kindness, compassion, gentleness and empathy.  A leader whose character is missing these strengths may have power over others but will never lead from influence that moves people to give their best efforts and align their behavior with the leader’s goals.  This truth is expressed in sayings such as you have to “earn the right to be heard” and “people don’t care what you know until they know that you care.”

Research has shown that 75 percent of employees in most American organizations today are not engaged at work.  They show up for the paycheck but don’t give their best efforts.  Part of this is because they don’t feel connected to their leaders. From where they sit, their leaders appear heartless and could care less about them.  That’s why developing the hearts of leaders is especially important to getting America back on the right track.

To develop heart, we must care about and serve others, including the people we lead: our colleagues at work; our spouses, children and parents; our friends; and the less fortunate in our midst who have nothing to give back to us.

As you serve, take the time to ask questions of others such as “where did you grow up?,” “how are you doing these days?,”  “what’s going on in your life?,” and “what do you enjoy in life?”  Slow down and listen closely.  Find out about the career aspirations of the people who report to you and help them learn and grow in ways that advance their careers. If you’re a leader, you can develop the heart of the people you lead by scheduling a teambuilding event where together you volunteer to serve at a local charitable organization and take time to connect with the people you meet.

Care about and serve the people in your life and in your community, and you will develop the strength of heart that helps you connect.

To learn more about leaders who have developed heart and who inspired the people they led, read the article we wrote for the Leader to Leader Journal entitled “To Boost Performance, Connect with the Core.”  It’s about Bono of the rock band U2 and Admiral Vern Clark, the second-longest serving chief of the United States Navy.    I also recommend Howard Behar’s book It’s Not About the Coffee and the book Carolyn Dewing-Hommes, Jason Pankau and I wrote on great leaders who connect entitled Fired Up or Burned Out.  In the coming months Jason Pankau and I will be speaking and teaching workshops on this topic at the the NASA Johnson Space Center, the M.D. Anderson Cancer Center, Scotiabank, Texas Christian University, the Young Presidents Organization, and on September 13, I’ll be speaking with Admiral Vern Clark in Washington, D.C. at breakfast and lunch events sponsored by the Wharton Club of D.C.

My friend Alexander Kjerulf, aka the Chief Happiness Officer, will be giving a free seminar in San Francisco on August 4 from 7-9 PM.  The free seminar will be limited to the first 100 individuals who sign up. You can read about the seminar here and sign up at this link.

My friend David Burkus at LeaderLab is working with the University of Oklahoma on research to assess ethics in the workplace.  Please consider participating in David’s survey by clicking here.

Today I’m teaching a two-hour webinar entitled “Outstanding Individual Contributors” for Executive Development Partners and its client the McKesson Corporation. As part of the webinar, I’m offering a free download of the digital version of Fired Up or Burned Out.   You can access the digital version (a pdf file), save and print it at this link.

Now for more good news.  We are seeing unprecedented opportunities to speak about developing virtuous leadership, employee engagement and unity in business, government and social sector organizations.   My colleague Jason Pankau recently returned from speaking at the largest leadership conference in Asia.  I recently taught a one-day workshop in New York City where leaders were present from a wide variety of business and government organizations.  Jason and I were just hired to teach workshops for the Young Presidents Organization (YPO) and for the M.D. Anderson Cancer Center, one of the largest and most well-respected cancer centers in the world.

On September 13, I will speak alongside CNO Admiral Vern Clark (Ret.) at breakfast and lunch meetings sponsored by the Harvard and Wharton Alumni Clubs of D.C. Admiral Clark was chief of the U.S. Navy from 2000-2005.  Admiral Clark and I will be speaking about virtuous leadership and how it unites people in an organization to give their best efforts and pull together.  (Read what Jason and I wrote about Admiral Clark’s leadership in an article that was published in the Leader to Leader Journal.)

We are grateful to the individuals who continue to help us raise awareness of the importance of human connection at work and in life. There are several ways to do this including reading and recommending our book Fired Up or Burned Out, and/or bringing us in to their organizations to give keynote speeches and/or lead workshops through our leadership training and coaching firm E Pluribus Partners

Several facts recently caught my attention.

• In 1940, 7.7 percent of Americans lived in one-person households. By 2000, that number more than tripled to 25.8 percent.  (In Manhattan, 48 percent of all households were one-person households in 2000.)
• Between 1985 and 2004, the number of people with whom the average American discussed “important matters” dropped from three to two. During that same time period the percentage of people who had no one with whom they discussed important matters tripled to nearly 25 percent.
• A study by Norman Nie and his Stanford colleagues found that as people spend more time on the internet, they spent less face-to-face time with other human beings. (Who’s not spending more time on the internet these days?)

These facts all point to the conclusion that loneliness is on the rise in America. As we pointed out in our book Fired Up or Burned Out and in The Connection Culture: A New Source of Competitive Advantage, people need human connection to thrive.  We are human beings, not machines.  When we don’t experience sufficient human connection, we dysfunction. This may include experiencing feelings of emptiness, boredom and depression.  It may lead some to engage in substance abuse to numb the pain.  Others may pursue illegitimate thrills to feel alive again and in doing so develop addictions to pornography, sexual encounters with prostitutes and one night stands, or taking excessive business risks.  These paths never end well for the individual, their families and friends, or for their organizations.  To combat the pervasive loneliness that’s damaging American society and organizations, leaders need to create Connection Cultures that unite people and develop “relationship excellence” that supplements efforts to develop “task excellence” in organizations.

There are three general types of cultures in organizations when it comes to relationships and connection.  The worst is the “toxic culture” were people with power, control and influence dominate others.  This is a dog-eat-dog culture.  The second type of culture is a “culture of indifference.”  In these cultures people are so focused on tasks they fail to take time to connect.  Because the culture of indifference doesn’t meet universal human needs for respect, recognition, belonging, autonomy, personal growth and meaning, it gradually drains the life out of people.

If the worst culture is a dog-eat-dog culture, then the best culture is similar to a sled dog team that pulls together.  This describes a “Connection Culture” where people feel connected to their organization’s identity (mission, values, reputation), to the people they work alongside (especially their supervisor), their work tasks (because they experience “flow”), and to the organization’s decisions (because they are kept in the loop on matters that are important to them and their opinions and ideas are considered when and where possible).

Which of the three cultures do you work in?  If you’re not working in a connection culture, what are you going to do about it?  You can make a difference if you (1) educate yourself to advocate for developing a Connection Culture,  (2) walk the talk and (3) develop the courage of your convictions to influence others.

Let me encourage you to begin by reading two free resources.  The first is the changethis.com manifesto entitled The Connection Culture: A New Source of Competitive Advantage. The second free resource is the Leader to Leader Journal article entitled “To Boost Productivity, Connect with the Core” (it has great stories about Admiral Vern Clark, chief of the U.S. Navy, and Bono of the rock band U2).  After you’ve read the articles, I encourage you to sign up for our email newsletter after which you will receive a free digital version of the book that introduced Connection Cultures entitled Fired Up or Burned Out.

More leaders are discovering the power of Connection Cultures.  Last week I taught a workshop in New York City for the Institute for Management Studies where employees from organizations including New York-Presbyterian Hospital, Medco and the Veterans Administration were present. Next week I’ll be teaching about Connection Cultures in a series of Webex presentations for Executive Development Partners and its client the McKesson Corporation.  M.D. Anderson Cancer Center, one of the leading cancer centers in the world, just hired us to speak about Connection Cultures later this summer after a group of doctors read Fired Up or Burned Out and “loved it.” We also just announced that on July 29, I’ll be speaking with CNO Admiral Vern Clark at breakfast and lunch meetings sponsored by Harvard and Wharton Business School Clubs of DC.

(Note: the facts cited at the beginning of this post were sourced from The Lonely American.)

I’m encouraged to see more leaders recognize that individuals and organizations need connection to thrive. Here’s a video of Polly LaBarre at MIX interviewing Ivy Ross, Gap’s Chief Innovation Officer, about the need for connection to innovate. To learn more about “Connection Cultures” download the Connection Culture Manifesto published by changethis.com. You can go even deeper into Connection Cultures by signing up for my new quarterly email newsletter after which you will receive an email that contains a link to a free download of Fired Up or Burned Out, the book that introduced Connection Cultures.

HRIQ just published a piece I wrote about how Google’s Project Oxygen research confirms the importance of Connection Cultures. You can read it at “Google’s Project Oxygen: A Case-Study in Connection Culture.”