Several writers at The New Yorker understand how important the force of human connection is to help people thrive.  I’ve previously written about Ken Auletta’s masterpiece “The Howell Doctrine,” and, of course, there’s Jim Surowiecki’s The Wisdom of Crowds.  Two other writers at The New Yorker have made significant contributions on this topic.

In Atul Gawande’s The Checklist Manifesto, we learn that disconnection (the failure to communicate and connect) is the primary cause of aircraft accidents and a major contributor to medical errors.  Gawande, a surgeon, prescribes checklists to help improve performance as the work we do becomes increasingly complex.  Here’s one example.  Doctors at Johns Hopkins Hospital learned that surgical teams performed better when, prior to surgery, each member of the team introduced him or herself and shared any foreseeable concerns.  When surgical teams did this, lower status members were more likely to speak up if they saw mistakes being made.  This became a step on Gawande’s checklist he and his team developed for the World Health Organization.

In Malcolm Gladwell’s most recent book, Outliers: The Story of Success, connection is a theme throughout.  In the introduction, we learn that several research studies found residents of the town of Roseto, Pennsylvania were healthier and lived longer solely because they were a more relationally connected community.  In the next chapter, we learn that 10,000 hours of intentional practice is required with coaching (i.e. connection) to achieve expert level performance.  Although Gladwell doesn’t explicitly make this point, the support of family and friends is necessary to persevere through the inevitable difficulties of  practicing for 10,000 hours, which is 10 years of practicing for 20 hours a week.

In a chapter on geniuses, Gladwell concludes they are often not very successful because they fail to connect with other human beings and it renders them less effective at getting things done.  Similar to Gawande’s book, we learn that the key to airline safety is to reduce human error by making sure pilots, co-pilots and air traffic controllers are connected in both a rational and emotional sense.  Gladwell describes how the crash of a Columbian Airlines flight a few years ago because it ran out of fuel was attributable to a failure of communication between the co-pilot, pilot and air traffic controller at JFK Airport in New York.  The problem was that the plane’s co-pilot used “mitigating speech” to be respectful to those he perceived as having great status and authority.  When he needed to communicate the urgency of the situation he should have been screaming like a New York cab driver to make his point clear.

Finally, we learn from Gladwell about the success of the KIPP charter schools in low income urban neighborhoods.  Eighty percent of KIPP students go on to attend college.  KIPP students learn a protocal called “SSLANT” which stands for smile, sit up, listen, ask questions, nod when being spoken to, and track with our eyes.”  All of these behaviors help kids connect with others.  Brilliant, isn’t it.  KIPP teaches its students academic competence and relationship competence.  It was so inspiring to read how KIPP was giving these kids hope for a bright future, I wanted to stand up and cheer.

I very highly recommend both of these books.  They are utterly fascinating and well written, so much so that I couldn’t put them down.

TCU is on a roll.  It has been recognized by U.S. News as one a top 100 colleges in America.   Its athletics’ teams are generally among the top teams in Division I college sports.   More recently the Chronicle of Higher Education named TCU as one of the “43 best colleges to work for.” I could go on.

This is no accident. TCU has benefitted from having a string of great leaders over recent decades.  These leaders developed a vision for the school that inspired the TCU community.  They raised money to fund a sizable endowment that gives the school financial flexibility to weather the ups and downs of the economy.  They improved campus infrastructure.  They invested in identifying and attracting the best “teacher-scholars” who love teaching and connecting with students and also share a passion to advance the pursuit of truth through research and scholarship.

The current leader of TCU, its chancellor, Victor Boschini, is an impressive leader.  He’s brimming with energy and optimism while being grounded in reality.  He combines a passion for excellence in tasks and in relationships (Boschini refers to fundraising as “friend-raising.”) He’s curious, always seeking people’s opinions and tapping their  knowledge.  He has surrounded himself with a team that has the energy and intelligence I can only compare to the White House staff in Aaron Sorkin’s West Wing.

At present, Boschini’s focus is to strengthen TCU’s culture of unity, community and connection.  This is one reason I’m thrilled as a parent that my daughter Sarah is a junior at TCU, and beginning next Fall, my youngest daughter, Elizabeth, will be a freshman there.   Sarah is co-captain of TCU’s cheerleaders. She describes TCU as “a small school with big spirit.”  Like many students at TCU, she’s involved in the local community.  Sarah is the cheerleading coach of Nolan Catholic High School where she coaches and mentors girls to develop their competence as student-athletes and their character as human beings.

Culture and leadership matter.  Most academic cultures are indifferent to students as human beings.  Not TCU. That’s why I’m writing an article about TCU and spending a healthy sum to send my daughters there.   My hope is that more colleges will become Connection Cultures, especially during this time when research shows college freshman are experiencing record levels of stress according to recent research by UCLA.

To learn more about Victor Boschini, check out this great article entitled “Far from Normal” written when he was appointed chancellor and this inspiring convocation speech he gave earlier this year on TCU’s Connection Culture.

Another leader to keep your eyes on is Dr. Ronald DePinho, president of the University of Texas’ M.D. Anderson Cancer Center. Dr. DePinho has declared that M.D. Anderson, the world’s largest cancer center, is “in a moonshot moment” in the war on cancer. Take a look a at this inspiring article about him entitled, “Leader in Cancer Fight, and Son of an Illegal Immigrant.” My prediction: an highly-motivated leader who knows how to connect with people + the competence and resources at M.D. Anderson = very big things in the years to come.  (Full discosure: Both TCU and M.D. Anderson are clients of my leadership training and consulting firm, E Pluribus Partners.)

Finally, Ruth Simmons, president of Brown University, is yet another leader who looks promising based on what I’m reading. Check out this great interview she did with The New York Times entitled “I Was Impossible, but Then I Saw How to Lead.“

Let me tell you about a new book that I’m recommending to leaders. It makes a great book for your leaders to read together as part of a book group.

Human Value is one of the elements of a Connection Culture that I teach leaders to create if they want to engage the people they lead to give their best efforts.  The definition of Human Value is when everyone in the organization understands the needs of people, appreciates them for their positive, unique contributions and helps them achieve their potential.  As the definition states, appreciation is essential.

Gary Chapman and Paul White’s new book, The Five Languages of Appreciation in the Workplace, identifies the different types of appreciation that resonate with people and when and how to express them.  The five languages are acts of service, words of affirmation, quality time, gifts, and physical touch.  People have primary, secondary and, in some cases, tertiary languages of appreciation. Chapman and White’s research indicates that physical touch is not a primary language in the workplace and recommend that leaders focus on the other four languages.

This book is relevant to your relationships outside of work too.  In fact, if you are interested in the five languages as they relate to marriage, parenting children or teenagers, I recommend that you check out Gary Chapman’s books on those specific topics.  I read Gary Chapman’s The Five Love Languages and the Five Love Languages of Teenagers years ago and it helped me connect better with my wife and daughters.  I’m a big fan of the five love languages and the languages of appreciation and hope you’ll check them out.

Apple is now the most valuable company in the world in terms of market capitalization and U2’s recent tour just became the highest grossing of all time, crushing the previous record held by the Rolling Stones.  Learn about Apple’s remarkable rise in market cap in this New York Times article and learn about U2’s claim as the greatest band of all time in this article from the Atlantic magazine’s website.

Apple and U2’s continued success begs the question, “what’s their secret?” One reason is the people who work at Apple feel connected to Steve Jobs and the members of U2 feel connected to Bono. The members of both groups also feel connected to one another as part of a “Connection Culture” that we wrote about in Fired Up or Burned Out. Learn more about how Steve Jobs connects by reading this interview I did with The Wall Street Journal’s Live Mint entitled “‘Think Different’ Makes Apple Stand Out”. To learn more about  how Bono connects with his band mates read  “To Boost Productivity, Connect with the Core.” Jason Pankau and I wrote it for the Leader to Leader  Journal.

Update: Next week, Jason and I will be speaking about Connection Cultures, leadership, employee engagement, productivity and innovation at MD Anderson Cancer Center in Houston.  Next month I’ll speak with CNO Admiral Vern Clark, the former Chief of the U.S. Navy, at Wharton and Harvard Business School events in D.C.. In the coming months we will be speaking and teaching workshops at the NASA Johnson Space Center, TCU, the Connected Church Conference,  Greenwich (Connecticut) High School, Scotiabank and the Young Presidents Organization.  In addition, we will be teaching webinars for Scotiabank and McKesson Corporation.  The word about Connection Cultures is spreading.  Already we’ve committed to teaching nine workshops in 2012, five in the U.S. and four in Europe, for the Institute for Management Studies.  Many thanks to those of you who have told others about our work and emailed the Connection Culture Manifesto to family members, friends, and colleagues at work. We estimate that it has been downloaded by more than 20,000 people worldwide and praised by thought leaders such as the tech guru and venture capitalist Guy Kawasaki and William J. Holstein who writes for The New York Times and Business Week.

My mind must have been on something else as I began to edge out a bit from a side street to make a left-hand turn onto a main thoroughfare.  At the same time, another driver was turning left onto the street I was on. I slammed on my brakes in time. Admittedly, the near miss was my fault and the driver I almost pulled in front of had every right to be upset.  What surprised me, however, was the intensity of his reaction.  He came unglued, turned blood red, repeatedly flipped me off and began spewing expletives and spittle.  The rage on his face is burned in my memory.  I kept an eye on him in my rear view mirror to make sure he wasn’t turning around to come after me.  Fortunately he didn’t.

Why are so many people angry these days?

As you might guess, I have a theory about this. Many people have been chasing the proverbial golden ring for much of their adult lives and it’s not worked out as well as they had hoped.  With the economy continuing to struggle, a lot of people are frustrated. The people I know who are struggling the most are those who are working to feed their desire for more money and/or greater status. The purpose of their work is to serve themselves.

On Wall Street where I spent most of my career, most people are there for the money and status. (I was attracted for those reasons too.) They want to make enough money – frequently referred to as their “number” – so they can eventually quit their jobs and say “adios” to their employers.  In recent years, they feel like they’ve been moving further away from their number and this has left them frustrated and exhausted.  Today, more people on Wall Street are giving up on the Street altogether.  Of those who remain, many of them carry around just beneath the surface what Christian minister and author Rob Bell describes as a “low grade boiling rage.”  Although Wall Street is probably the most extreme, this phenomenon extends to other sectors of the American economy.

In contrast to those who work to serve themselves are the people I know who exhibit joy and contentment in their work in part because they serve a cause greater than themselves.  Their work brings meaning to their lives. My friend Paul Spiegelman is flourishing as the CEO of Beryl Companies, a private company founded by Paul and his two brothers.  Beryl brings goodness into the world by helping hospitals with call center support for doctor referrals and follow-up calls to check on patients who recently underwent treatment.  At Beryl they know they’re doing important work.  They describe their work as “connecting people to healthcare.” They also derive meaning from a corporate culture that treats employees like family.

My friend Rob Mathes is flourishing in part because he brings truth, beauty and goodness into the world through his music.  Over the last year, Rob composed an amazing orchestral work entitled “At Night a Song Is With Me,” co-produced “Symphonicities” with Sting and produced Matthew Morrison’s new CD (and much, much more).

Another friend named Ann is flourishing as she helps bring truth and goodness into to the world through her work as the Chancellor’s Associate for External Relations at a major university.  Ann’s energy is boundless.  In addition to her job responsibilities, she takes an active interest in students and their families. Ann is also a force to be reckoned with when it comes to raising funds to support breast cancer research.  Sometimes I’ve wondered if there are two Anns (identical twins perhaps?).

It’s somewhat ironic that another friend of mine named Traci Fenton is flourishing because she channeled her anger in a constructive way. When Traci was an collegiate exchange student in Indonesia during the end of President Suharto’s dictatorship, government spies overheard her conversation with an Indonesian friend in which views were expressed that were at odds with the Suharto government’s oppressive values. As a result, an Indonesian government thug threatened Traci’s friend and warned him to stay away from her “or else.” When her friend called to say he could no longer see her, Traci was outraged and extremely upset.  She knew this was wrong.  Unfortunately, at the time she could do nothing about it.

Years later Traci went to work for a large company only to learn that it had arrogant, authoritarian leaders who viewed employees-at-large as inferiors.  Being treated that way made Traci feel the same sort of anger she felt in Indonesia.  This time she decided she could do something about it.  She quit her job at the company and founded an organization to bring democratic values to the workplace.    She named it WorldBlu (blue is the color of freedom).

Today, Traci is the CEO of WorldBlu.  She serves a cause greater than self and she’s thriving, experiencing joy and contentment in her work despite the difficult economy, unlike many of my friends who toil away to make their number on Wall Street.

Here’s the point: we are human beings, not machines. Sure, we need money for the necessities of life and it’s nice to enjoy some experiences beyond the necessities but we also need work that is meaningful if we are to flourish over the course of our lives.

So how is your internal temperature?  Are you near a boiling point on a regular basis?

Are you flourishing? Are you spending all of your days serving yourself or are you investing your life in a cause greater than self? Is your work bringing truth, beauty and/or goodness into the world?  If not, can you identify ways to bring truth, beauty and/or goodness to your workplace?  If you conclude it isn’t possible, consider finding volunteer work that does or seek another job where you can do work that brings meaning to your life.  If you’re fortunate, you will find work that is so meaningful and brings such a sense of joy and contentment to your life that you never want to retire.  Imagine that!

In Leadership Is Dead: How Influence Is Reviving It, Jeremie Kubicek, CEO of the leader development company GiANT Impact, makes a clear and compelling case that “dominating leaders” who lead by coercion are on the decline and are being replaced by “liberating leaders” who lead through influence.

Kubicek observes that leadership has moved from a noun to a verb.  It has become a means or vehicle for appropriate change rather than a goal or end in itself (i.e. to become the leader who exerts power over others).  Peggy Noonan, President Ronald Reagan’s speechwriter, once stated it this way: “Poor leaders want to be great. Great leaders want to do something great.” Kubicek points out that for leaders to successfully make this shift, competence is required to get the job done well and character is required to build strong relationships based on mutual trust.  People are much more likely to give their best efforts when following a liberator than a dominator because this type of leader helps the people he or she leads and, in doing so, develops a bond of connection.

I highly recommend this book.  In addition to making a valuable contribution to leadership thinking, the stories and examples make it a page-turner. You’ll experience the thrill of reading about Kubicek’s narrow escape from intimidating Russian mobsters while working as a young entrepreneur in Moscow, and his harrowing and heartwarming account of coming back to life following a car accident in Cancun that left him momentarily lifeless.   Also, be sure not to miss the material in the appendix that includes a fascinating description of Chick-fil-A’s “Live. Love. Lead.” program, an inspiring endeavor to be a positive influence in the lives of its customers.

Kubicek’s company, GiANT Impact, has as its mission “to impact the leadership culture of America.”   Leadership Is Dead certainly contributes to that end and more.  The timing of this book could not be better as today’s news headlines recount more people around the world rising up to challenge dominating leaders and illegitimate governments in hopes of replacing them with the type of leader Kubicek describes.

FCC Notice:  I receive many pre-publication requests from authors, public relations firms and publishers to review books that they provide to me at no cost.  I am under no obligation to write about any of the books I receive.  I accept an offer only when I believe the book contributes new ideas or insights and I write reviews on approximately one-quarter of the books I read.

Click here to view the embedded video.



Here is a video from YouTube of a conversation I had about leadership, employee engagement, productivity and innovation with Dr. Homer Erekson, Dean of TCU’s Neeley School of Business.  Our conversation occurred as part of the Tandy Executive Speakers Series.

The writer Jeff Benedict just emailed me some beautifully written and wise words he posted on his blog about staying connected with his son.  I hope you’ll take the time to check it out at this link.

Most leaders can learn an important lesson from the RAs at TCU who are creating a sense of community in the residence halls on campus.  You can read about it in this excellent article entitled “Culture of Caring.”  The article makes an important point that creating a sense of community requires intentionality. Daniel Terry, TCU’s director of Community Renewal, puts it this way:

“We’re trying to create whole people here at TCU. [TCU has always had an emphasis on personal attention and mentoring relationships.] We’re implementing Community Renewal at TCU because, like all communities, there needs to be some intentionality around relating to the people around you.  Where there is no intentionality, people tend to take relationships for granted.”

So true.

In this blog, I consistently describe new research and case studies that collectively prove beyond any reasonable doubt that connection = flourishing and life and disconnection = disfunction and death.  This applies to both individuals and organizations.  (For additional information on Connection Cultures read the Connection Culture Manifesto or my book Fired Up or Burned Out.)  That’s why I’m excited about what I saw at TCU last week when I spoke on campus and met with university administrators, faculty and students.  TCU’s motto is “learning to change the world.”  By developing citizens who value connection and community and know how to create it, TCU will indeed be living up to its aspiration.  This comes at an important time given that the emotional health of many college students is at a low. With 75 percent of American workers not feeling connected to their supervisors or colleagues at work — and, as a result, not giving there best efforts — American business leaders need to learn a lesson from these RA’s who value connection and are intentional in bringing it about.