Andrés Tapia has a compelling vision. Tapia believes demographic changes and the complex set of problems facing humankind will force the integration of knowledge from the silos that much knowledge resides in today. As an example, Tapia points to the field of behavioral economics that integrates knowledge from the fields of psychology and economics. As part of this trend, Tapia argues that the physical and social separation of people based on their differences will also move toward integration. He describes this vision as Diversity 2.0.
Tag Archives: teams
New Linkage Program Based on Fired Up or Burned Out
Linkage, the global organizational development company, just released a new e-learning program entitled “Fired Up Leadership.” The program features Jason Pankau and me in a 90 minute video format that concludes a Q&A with Linkage Senior Vice President Rich Rosier.
Here’s to Positive Role Models
While growing up did you have role models in your life who had a profoundly positive effect on you? Perhaps it was a teacher who believed in you and pushed you to strive, a parent of one of your friends who consistently provided encouragement or a coach who modeled great leadership, teaching you to work hard and play fair. I’m fortunate to have had positive role models and mentors in my life who brought out the best in me and I’ve tried to play that role for younger people in my community.
I was reminded about positive role models recently while watching a remarkable television program called Friday Night Lights. I really want to encourage you to check out this award-winning and critically-acclaimed drama. This show is gritty and real. I don’t want to give away the story but suffice it to say the writing, acting and production of this show are extraordinary, a far cry from many of the vacuous programs on today. You can rent the first three seasons at your local video store and the fourth season will be broadcast soon on NBC (if you have DirecTV, you can watch the fourth season now on Wednesdays at 9:00 PM Eastern).
While I’m not an avid football fan (and you don’t have to be to enjoy this show), I love this drama for its inspiration, entertainment and the values it promotes. The primary examples of great role models on display are in the characters of coach Eric Taylor and his wife Tami. Eric is the high school football coach in a football-crazy West Texas town that, incidentally, is based on Odessa, Texas, where I worked for Texas instruments in my first job after college. Tami is a guidance counselor who becomes the high school’s principal in later episodes. Eric and Tami are both leaders who inspire the kids to achieve excellence in their academic and athletic endeavors, and in their relationships and personal character. The show’s adult and teenage characters face the types of heart-wrenching trials and temptations that we all face in life, whether it’s the sickness or death of a loved one, a friend who needs us during a busy and demanding time in our life, or the lure of doing something we know is wrong for the sake of status or financial gain.
The above video clip includes images from Friday Night Lights set to Coldplay’s song “Fix You.” The images coupled with the song’s music and lyrics capture the spirit of Friday Night Lights. I hope you’ll check it out. You’ll be glad you did.
Strengthen Employee Brand, Employee Engagement, Employee Retention and Strategic Alignment
When organizational cultures value people, they achieve higher rates of employee engagement and retention. They also benefit from stronger employer brand (as the word spreads that they value people) and tighter strategic alignment (when employees who feel valued want to advance the organization’s interests). I just wrote a post about this topic for the Human Capital Institute’s blog. In the post, I tell the story of how Admiral Vern Clark, Chief of Naval Operations (CNO) for the U.S. Navy, increased the element of Human Value in the Navy’s culture and the effect it had on first term reenlistment rates. You can read more about it at this link or below.
Knowledge Traps Sabotage Performance
A recent New York Times article entitled “For American Workers in China, a Culture Clash” described how American and Chinese cultural differences impact the workplace. Cultural misunderstandings can be one form of Knowledge Trap that impedes the flow of knowledge in an organization. Other Knowledge Traps include leaders/decision-makers who don’t seek diverse points of view, personal rivalries, departmental silos and isolationist organizations. When decision-makers don’t have access to the best knowledge, there is an increased probability that they will make suboptimal decisions. In addition, Knowledge Traps have a negative impact on the marketplace of ideas that fuels innovation.
To improve decision-making and innovation, leaders need to be intentional about removing Knowledge Traps. One of the best ways to do this is to educate people so they can be on guard against Knowledge Traps and understand how to avoid them. Rewarding people who contribute to Knowledge Flow and the marketplace of ideas with compensation and promotions also sends the right message.
Nations Need Inspiring Identities Too
I’ve written about the need for organizations to have inspiring identities as one means to unite, engage and align members. Identity is the narrative that describes mission, values and reputation. An identity become inspiring when it connects with the personal identities of the organization’s members. Nick, the door man at the 53rd Street location of Memorial Sloan-Kettering Cancer Center (MSKCC) in NYC is fired up, in part, because of MSKCC’s inspiring identity. Nick believes in MSKCC’s mission to provide “The Best Cancer Care, Anywhere,” he embraces MSKCC’s values of caring about people and being the best in providing cancer treatment (i.e. the value of excellence), and he is proud of MSKCC’s reputation as one of the leading cancer centers in the world.
Nations need inspiring identities too. America has benefitted from its identity as the “land of the free and home of the brave,” with values of liberty, equality of opportunity and justice for all. According to historian Gordon Wood, by the early 1800’s, America’s reputation had been transformed from being viewed as on the fringe of the civilized world to being at the vanguard. An inspiring identity contributed to America’s success.
One region in today’s world that needs to find an inspiring identity is Central Asia.
Culture, Not Who Pays, Is Real Problem in Healthcare
The New York Times columnist David Brooks just came out with his Sidney Awards for the best magazine essays in 2009. I always read them because Brooks is among the very best writers/thinkers in journalism today. One of the award winners is “The Cost Conundrum” by Atul Gwande, the surgeon, author and MacArthur genius award recipient. Brooks describes Gwande’s essay as the most influential essay written this year. I highly recommend that you take the time to read it.
What I found especially interesting in Gwande’s essay is that he concludes that culture — or more specifically, the values of doctors — is at the heart of America’s heathcare cost crisis rather than who pays the costs. Gwande takes us to McAllen, Texas where in 2006, Medicare spent nearly $15,000 per enrollee, twice the national average, but achieved no better than average quality of care. Like a good investigative reporter he roots out the truth by conducting qualitative interviews and looking into quantitative data. He discovers that the average doctor in McAllen orders more procedures than the average doctor in America. Upon further investigation he learns that in towns like McAllen it’s a handful of doctors who drive up the cost per patient by ordering unnecessary procedures. He explains how these doctors benefit financially from ordering unnecessary procedures. The financial benefits come in the form kickbacks to admit patients to hospitals and revenue to partnerships of physicians who own diagnostic equipment such as MRI and CT-scans. He sums it up this way:
“When you look across the spectrum from Grand Junction to McAllen–and the almost threefold difference in the cost of care–you come to realize that we are witnessing a battle for the soul of American medicine. Somewhere in the United States at this moment, a patient with chest pain, or a tumor, or a cough is seeing a doctor. And the damning question we have to ask is whether the doctor is set up to meet the needs of the patient, first and foremost, or to maximize revenue.”
In some ways, this is a matter of identity.
Message of “Christmas Carol,” “Wonderful Life” Critical Today
The 1951 movie “A Christmas Carol” is based on Charles Dickens’ classic novel. It’s the fictional story of Ebenezer Scrooge, a business owner who idolizes wealth and mocks charity. Scrooge’s values, and the behavior emanating from them, isolate him from family and friends and make him miserable. Scrooge gets a wakeup call in the form of a nightmarish visit from the ghosts of Christmas past, present and future.
“A Christmas Carol” highlights how certain character vices lead to relational isolation which results in dysfunction and death. This is in contrast to virtuous character that leads to human connection, thriving and life. Charles Dickens understood just how powerful human connection is and that it comes from the character strengths of compassion, empathy, generosity, kindness and magnanimity. These are character strengths and virtues we celebrate during the holiday season (and hopefully live year round).
The same themes of connection and character are explored in the 1946 holiday classic, “It’s a Wonderful Life.”
Why “Up In the Air” is a “Must See”
The issue of human connection at work and in life takes center stage in the hit movie “Up In the Air.” The plot follows a business executive played by George Clooney who is continuously traveling to fire people. He views meaningful relationships as excess baggage and his primary aspiration is to become a 10 million mile traveler on American Airlines. A new, hot shot, young, female co-worker proposes virtual firing rather than in-person. Ironically, this same woman confronts Clooney’s character for his vacuous life style that lacks meaningful relationships. It’s a must see movie that is hilarious and tragic. It criticizes the values of today that idolize task excellence but give short shrift to the human need for relationships (or to achieve “relationship excellence” in organizations as I written in the past).
Artists always have their finger on the pulse of culture change. The favorable response to this movie is yet another sign to me that people feel the pain from diminished human connection in the workplace and in life. The evidence is overwhelming that connection = thriving and life, disconnection = dysfunction and death, for individuals, families, organizations and nations. It’s why I believe Connection Cultures are the next step in the evolution of organizations and civil societies. Do you agree? If so, why? If not, why? Do you have meaningful relationships in your life? If not, reach out to others this holiday season and begin the new year by developing more and deeper relationships in your life.
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Michael Lee Stallard speaks, teaches and writes about leadership, employee engagement, productivity and innovation at leading organizations including Google, GE, NASA, Lockheed Martin, General Dynamics and the Darden Graduate School of Business at the University of Virginia. Most recently, Michael and his colleague Jason Pankau filmed a 90-minute program for Linkage’s Thought Leaders Series that will be released in January of 2010. Michael wrote the guest editorial for Talent Management magazine’s January 2010 edition and last month his article on how the force of connection boosts productivity and innovation was featured as the lead article in the UK’s Developing HR Strategy Journal. Click on these links to learn more about Michael and Jason in the media and their speaking engagements.
Creating a Culture that Attracts (and Retains) Talent
The first in a series of blog posts I wrote entitled, “Creating a Culture That Attracts (and Retains) Talent” was posted yesterday on the Human Capital Institute’s new blog at this link.