Tag Archives: connection

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Connect by Staying in Touch

Writing a Letter

#22 Hold In-Person Meetings and Regularly Check-In

Good relationships are maintained by staying in touch. British Prime Minister Winston Churchill understood this. Historians have found more than 1,700 letters, notes and telegrams Churchill wrote to his wife so that they would remain connected.

Take a page from Churchill’s playbook. With your direct reports, stay connected by meeting weekly with them in person, if at all possible. If you cannot meet weekly, use “check ins” – phone calls, emails, text messages – to help keep you connected. To stay connected with people who work remotely, regularly call or Skype them. Remote work can be lonely and people should feel you are on their team and want to help them achieve their potential. Besides work issues, inquire about how they are doing personally, too. There is much truth to the old saying that “people don’t care what you know until they know you care.”

This is the twenty-second post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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Connect by Knowing Your Colleagues’ Stories

Two Friends Laughing at Work

#21 Know Their Stories

Take time to get to know the people you work with, especially your direct reports. Have coffee or a meal with them. Ask questions to learn about their lives and what’s important to them.

Questions unrelated to work might include “what are your interests outside of work?”, “what do you like to do during your free time?” or “where did you grow up?”.  These questions typically open the door for you to ask follow-up questions. This will give you insights into how they are wired, including what they value at work and in their lives outside of work.

Research by psychologist James Pennebaker has shown that when you get people to talk, they feel more connected to you, they like you more and feel they learn more from you.

This is the twenty-first post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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To Connect, Communicate Meaningful Core Values

Woman looking into distance whilst thinking#19 Reflect Upon, Write Out and Communicate Your Core Values

Take time alone to reflect on the values you believe in and want to live out in your life. For inspiration, read Starbucks’ CEO Howard Schultz’s excellent book Pour Your Heart Into It and read the Montpelier Command Philosophy in Fired Up or Burned Out. Write out your core values in a manner that is similar to the Montpelier Command Philosophy, i.e name the value, explain what it means and why you believe it’s important. Ask trusted friends whom you respect to read your values and provide feedback about “what’s right, what’s wrong and what’s missing” from them. When you believe your draft is in good shape, share it with your direct reports and ask them to provide feedback about “what’s right, what’s wrong and what’s missing.” Consider the feedback, make the changes that you believe improve it and then circulate the final to your direct reports.

This is the nineteenth post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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7 Practices of Alan Mulally that Helped Ford Pass Competitors

As seen on The remarkable turnaround of Ford led by Alan Mulally — without U.S. government financial aid — provides an outstanding example of how to gain competitive advantage through organizational culture.

When Mulally arrived at Ford in 2006, the automaker’s culture could be described as silo rivalries with leaders embroiled in turf wars. This culture drove Ford to the verge of bankruptcy.

Following are seven practices that helped Mulally save Ford by transforming its dog-eat-dog culture into a sled dog team that pulls together. 

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Connect Through a Greater Vision

The Body Shop Logo#16 Develop a Vision That Serves a Cause Greater Than Self

Leaders who view themselves as serving a cause greater than self connect with people who share their desire to serve that particular cause. A shared cause connects people to one another by bringing greater beauty, goodness and/or truth to the world, and, by doing so, helps people.

Here is an example. Anita Roddick, founder of The Body Shop, started a company to help women-owned businesses in developing countries market their natural personal care products to consumers in wealthy nations. Roddick was passionate about it, employees and customers of The Body Shop loved it, and the company grew rapidly to become a global success story.

Research by Wharton’s Adam Grant has shown that connecting to a Vision of serving others (pro-social, as Grant calls it) boosts employee productivity. Research by UCLA’s Stephen W. Cole, et al., has shown that people who feel connected to their work because it has a higher purpose or service to others exhibited gene-expression profiles that were associated with a lower risk of cancer, diabetes and cardiovascular disease.

This is the sixteenth post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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Don’t Get Caught in the “Knowing-Doing Trap”

Word "Goals" on Whiteboard#15 Don’t Get Caught in the “Knowing-Doing Trap”

Many people know they need to exercise and eat right to be healthy but they fail to DO it. They become caught in the knowing-doing trap (a term we adapted from the “knowing-doing gap” coined by Stanford professors Jeffrey Pfeffer and Robert Sutton). That can happen with connection, too. Don’t let it. Make sure you create a plan to take at least three actions and share your plan with someone who will encourage you and hold you accountable, such as a mentor or coach. If you take action, you will find that it increases your level of understanding about connection. Mark this day, begin connecting and watch what happens. You will experience the productivity, prosperity and joy that come from having greater connection in your life.

This is the fifteenth post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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3 Practices CEOs Should Adopt from this Rock Star

U2's Bono

As seen on Fox Business

One of the great success stories of our time is the rock band U2.  When the band began in 1976, its musical skills left much to be desired. More than three decades later, U2 has received a remarkable 22 Grammy awards, more than any band in history.  In addition, the band surpassed the Rolling Stones’ record for the highest revenue grossing concert tour. How did this transformation happen?

Like all great groups, leadership makes the difference.  Bono is U2’s leader, lead singer and lyricist. His leadership approach can be described in one sentence: Bono communicates an inspiring vision and lives it, values people, and gives them a voice.  CEOs would be wise to follow Bono’s example. 

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Alone No Longer: Ten Years Later

Katie Stallard with daughters Elizabeth and Sarah

Katie Stallard with daughters Elizabeth (left) and Sarah (right)

Ten years ago today, my wife’s surgeon told me she had advanced ovarian cancer.  Today Katie is cancer free and flourishing in every way.  The experience of spending more time with my family and friends during that season of supporting Katie while she underwent treatment opened my eyes to the power of connection.  I wrote about it in “Alone No Longer.”

Since the time Katie was diagnosed and treated for advanced ovarian cancer, research published in The Journal of Clinical Oncology by Susan Lutgendorf, et. al., has shown that connection provides a survival advantage to ovarian cancer patients.

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Connection Requires the Right Attitude

Smiling coworkers with good attitudes

#14 Develop an Attitude of Commitment, Courage and Perseverance

To develop the strength of character that intentional connectors have requires commitment, courage and perseverance.

  • Commitment is required to develop the habit of connecting.
  • Courage is required because some people will reject your efforts to connect, whether due to circumstance or personality. When our efforts to connect are spurned, the part of the brain that feels physical pain becomes active and it triggers a sense of “social pain.” Understanding this natural response will help you be prepared for it.
  • Perseverance is required to reach the point where connecting is now part of your character.

This is the fourteenth post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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Practice Five Minute Favors

five minutes on timer

#13 Practice Five Minute Favors

In his excellent book Give and Take, Wharton professor Adam Grant advocates the practice of “five minute favors,” i.e. you should be willing to help anyone if it takes only five minutes. Grant argues that helping others connects them to us and helps develop a supportive network.

This is the thirteenth post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.