http://www.michaelleestallard.com Insights on Leadership and Employee Engagement Sun, 07 Mar 2010 13:29:50 +0000 http://backend.userland.com/rss092 en Previously I wrote a post about the rock band U2 and how the band members' value one another as human beings rather than treating each another as human doings.  I explained how this value contributes to the band's extraordinary success. Another factor that contributes to the band's success is its participative, consensus-oriented ... http://www.michaelleestallard.com/u2s-decision-making-approach-contributes-to-success On March 24, I’ll be moderating a panel at the Conference Board’s annual Customer Experience Management Conference in New York City. I was delighted to hear that Robert Reiss, conference chairman, host of The CEO Show and a Forbes.com columnist, subtitled the conference  “building customer connections.” The panel will address several ... http://www.michaelleestallard.com/connecting-with-customers-let-me-count-the-ways Jason Pankau and I will be presenting in the Wisdom Webinar series organized by the South Bay Organizational Development Network.  The webinar will occur from 9:00 AM until 10:00 AM PST on April 13.  You can register to participate at this link. http://www.michaelleestallard.com/wisdom-webinar A few hours ago, Goldman Sachs acknowledged in an SEC filing that mounting criticism in the press is a risk to the firm.  Goldman should be concerned.  A firm's reputation affects employer brand, employee engagement and employee retention.  In the past Goldman employees were proud to say they worked for ... http://www.michaelleestallard.com/goldman-sachs-inspiring-identity-at-risk Take a look at this article about Ursula Burns, the new CEO of Xerox, and her efforts to alter Xerox's culture.  Anne Mulachy, the former CEO did a remarkable job pulling the Xerox family together to save the company when it was on the verge of bankruptcy.  Mulcahy is a ... http://www.michaelleestallard.com/when-truth-is-victim-of-nice In Fired Up or Burned Out I wrote about "high five moments" that are celebrated at Cranium, the games company.  It turns out that new research reported in a New York Times article by Benedict Carey entitled "Evidence That Little Touches Do Mean So Much" shows there is a correlation between touch ... http://www.michaelleestallard.com/new-research-touch-and-performance-correlated Jason Pankau and I recently spoke at Vistakon, Johnson & Johnson's Vision Care group. J&J has an inspiring identity that is expressed in its Credo. Our definition of an inspiring identity is that it exists when everyone in the organization is motivated by the mission, united by the ... http://www.michaelleestallard.com/is-your-corporate-identity-inspiring Looks can be deceiving. At first glance, Do More Great Work by Michael Bungay Stanier looks like yet another small, simple, beautifully-designed book. Oftentimes, books of this sort lack anything new or insightful. A few pages in, however, I realized this book was an exception. Do ... http://www.michaelleestallard.com/book-review-do-more-great-work Who could be more rational than a neuroscientist with a doctorate from Harvard? Dr. Amy Bishop, who has the aforementioned credentials, is accused of shooting and killing three of her faculty colleagues at the University of Alabama because she felt slighted. You can read about the case in ... http://www.michaelleestallard.com/emotions-affect-rational-minds-too Yesterday I wrote about the incivility and indifference low status workers experience and how it contributes to today's widespread employee disengagement. Mawi Asgedom is a friend who I admire in part for his passion to connect with people regardless of their status. Mawi graduated cum laude from ... http://www.michaelleestallard.com/refuge-camp-to-harvard-mawi-asgedom-an-inspiring-intentional-connector