#25 Connect, Encourage and Coach

Organizations with supervisors who connect with, encourage and coach the people they lead often perform better that those who don’t.  Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better. As a result, Southwest Airlines maintains a front line employee to front line supervisor ratio of 10:1 whereas some airlines maintain a ratio of 40:1.

This is the twenty-fifth post in our series entitled “100 Ways to Connect.” The series highlights language, attitudes and behaviors that help you connect with others. Although the language, attitudes and behaviors focus on application in the workplace, you will see that they also apply to your relationships at home and in the community.

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