B-Schools Develop New Thinking Style

An interesting article appeared in today’s The New York Times about how business schools are changing to accommodate broader thinking.  The article references the Rotman School of Management at the University of Toronto and its dean Roger Martin.  I encourage you to read Roger Martin’s books and articles to learn more  about integrative thinking.

Peter Drucker was an excellent example of an integrative thinker.  It’s why his ideas were typically decades ahead of the crowd.   Although his work focused on leadership and organizations, the breakthrough insights he developed were frequently integrated  from other domains including history, psychology and sociology. During Drucker’s life many in the academy criticized his approach.  Rotman and Roger Martin, however, embraced Drucker.  And Drucker recognized the importance of the thinking that was being developed at Rotman and said so in this presentation.

So often, management decisions are based on the myopic thinking of a few like-minded individuals in positions of power and influence rather than drawn from the thinking of individuals with diverse perspectives, experiences and thinking styles.  The developing fields of integrative thinking and design thinking will hopefully broaden the managerial mindset and result in better thinking and decision making.

[In the spirit of full disclosure, I’ve spoken at Rotman and at the University of Virginia’s Darden Graduate School of Management, which is also referenced in the article.  The Connection Culture I write and speak about draws upon aspects of design thinking and integrative thinking.]

Here’s to Positive Role Models

While growing up did you have role models in your life who had a profoundly positive effect on you? Perhaps it was a teacher who believed in you and pushed you to strive, a parent of one of your friends who consistently provided encouragement or a coach who modeled great leadership, teaching you to work hard and play fair. I’m fortunate to have had positive role models and mentors in my life who brought out the best in me and I’ve tried to play that role for younger people in my community.

I was reminded about positive role models recently while watching a remarkable television program called Friday Night Lights. I really want to encourage you to check out this award-winning and critically-acclaimed drama. This show is gritty and real.  I don’t want to give away the story but suffice it to say the writing, acting and production of this show are extraordinary, a far cry from many of the vacuous programs on today.  You can rent the first three seasons at your local video store and the fourth season will be broadcast soon on NBC (if you have DirecTV, you can watch the fourth season now on Wednesdays at 9:00 PM Eastern).

While I’m not an avid football fan (and you don’t have to be to enjoy this show), I love this drama for its inspiration, entertainment and the values it promotes. The primary examples of great role models on display are in the characters of coach Eric Taylor and his wife Tami. Eric is the high school football coach in a football-crazy West Texas town that, incidentally, is based on Odessa, Texas, where I worked for Texas instruments in my first job after college.  Tami is a guidance counselor who becomes the high school’s principal in later episodes.   Eric and Tami are both leaders who inspire the kids to achieve excellence in their academic and athletic endeavors, and in their relationships and personal character. The show’s adult and teenage characters face the types of heart-wrenching trials and temptations that we all face in life, whether it’s the sickness or death of a loved one, a friend who needs us during a busy and demanding time in our life, or the lure of doing something we know is wrong for the sake of status or financial gain.

The above video clip includes images from Friday Night Lights set to Coldplay’s song “Fix You.”   The images coupled with the song’s music and lyrics capture the spirit of Friday Night Lights. I hope you’ll check it out. You’ll be glad you did.

Connecting With Clients

What makes you indispensable to a client?  So indispensable that she treats you as a valued partner and pays you well for a sustained period of time?  The obvious answer is to have clearly demonstrable expertise in areas she values. This alone will open doors and close deals for you.  It won’t ensure long-term loyalty, however.

Strengthen Employee Brand, Employee Engagement, Employee Retention and Strategic Alignment

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When organizational cultures value people, they achieve higher rates of employee engagement and retention.  They also benefit from stronger employer brand (as the word spreads that they value people) and tighter strategic alignment (when employees who feel valued want to advance the organization’s interests).  I just wrote a post about this topic for the Human Capital Institute’s blog. In the post, I tell the story of how Admiral Vern Clark, Chief of Naval Operations (CNO) for the U.S. Navy, increased the element of Human Value in the Navy’s culture and the effect it had on first term reenlistment rates. You can read more about it
at this link or below.

Community Celebrations

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Connection and community are strengthened by celebrations.  Yesterday, I attended a community celebration of sorts, the Fiesta Bowl Parade in Phoenix, where my daughter Sarah (third from the left in the above picture) participated as a cheerleader for TCU.  Arizona Republic reporter Connie Sexton and I spoke about the importance of community celebrations, which she mentioned in her article entitled “
Fiesta Bowl Parade Lifts Spirits.”